[Resolved]  IFB Appliances — Faulty Washing m/c and bad service

ifb washing machine & microwave bahoot bekar hai jo kharidega bahoot pachhtaiga

I am an AMC holder (Elena-2004) whose complaint lodged on 17.09.2010 with the no 5122615 still remains unattended despite numerous calls to customer .

I would advice anyone to think twice before buying IFB product/service.


Vishal
NOIDA

I've an excellent fully automatic IFB Washing machine since last 5 years. It did NOT give me any trouble. It is working smoothly to our full satisfaction. Everyone is recommended to go for IFB.
Grewal Ludhianvi, [protected]

IFB — Bad Service Faulty parts

IFB has entered into a service and maintainance contract with me on
December 2009 for my IFB MIcrowave.The appliance has been malfunctioning and is out of order since the past three months many times. The latest is the PCB which the service technician took away and said would replace it within three days. Over two weeks have passed and now the technician says that the said part is no longer available in the company. The same PCB was malfunctioning since January 2010 ans was repaired easlier under the promise that it would be soon replaced. I have been cheated under this contract and I wish to get my service contract money back.
If the parts were not available the company (IFB) had no business entering into the service contract.

I, S.John, Address: 14, Periyathambi Street, Royapuram Chennai - 600013. bought IFB washing M/c from Vasanth & Co, Chennai - 600013, on 24.6.2009.

Model : AW60-8061 Top loading
Complaint No.5080042 dated 10.9.2010

So far board has been changed.
please look into the matter.

Phone No.[protected] Mobile [protected]
e-mail:[protected]@yahoo.com

IFB / Washing Machine AW 60 - 8061 — Worst service

Hi,

This is to inform you that we have IFB washing machine and it is under AMC for next 2 years. I keep getting the digital board issue on my washing machine and we have logged a complaint on 3rd March with IFB service center at Thuraipakkam, Chennai, The complaint number is 6042099, but still no action has been taken from them and no proper response from the help desk. I really dont know what kind of service is providing from IFB and the engineer is not well equipped with the product knowledge.

My machine is out of order for the past three weeks. Kindly take necessary action.

Regards,
I A R Pandian
Old no. 6/2, New no. 12, Govinda Raj Naicker Street, Sholinganallur, Chennai, Tanil Nadu. Pin - 600119
0 [protected]
0 [protected]

IFB India ltd/ Washing machine — No Demo

Date.22/04/2011.
Dear sir,
i had purchased the washing machine of IFB make from M/S. Aditi Agency, by bill no 176. dt. 16.5.2010. by the model no AW 608062 and serial no[protected].

But i would like to bring to your kind notice that till today, the company has not given me a stand for the washing machine and even the company demo person has not visited my place , pl do the needfull

thanks

parag
[protected]

IFB HOME APPLIANCES INDIA LTD; — Washing Machine not working

IFB 6Kg; Digital washing Machine, still in warrenty Period, is not been rectified off the dcomplaint given on[protected]. The machine, after running for some time shows fault E-06 on the digital disply. On checking the Coin Trap no material found in the coin trap. Even after cleaning the coin trap, and run the machine as directed in the user manual, the machine stops after running for some time. Particularly, the machine does not work in the 'spin' mode. Even after complainig many times the company does not care to send a knowldegable service personel and rectify the machine. This resulted in mounting of cloths for washinig in my house. We had to wash some cloths by hand for urgent need. I need immediate attending of the machine by the service people of the company and rectify the machine, so that the cloths waiting for wash foe more than 20days be washed immediatly.
A.Dhanapaul
Salem-1.
Tamilnadu State.

IFB Washing Machine ElenaDX — Poor after-sales service

My washing machine is out of order for last one and a half months and is not being repaired inspile of several complaints telephonically as well as on the website ot the company- M/s IFB. I had faced similar problems in past also and last year the machine remained out of order for more than two months.
Prabha Maheshwari

RESPECTED SIR,
THIS IS SC GAUTAM USER OF IF PRODUCT. MY MICROWAVE COMPLAIN IS NOT TAKEN BY MR ARVIND BUT HE IS NOT ATTAINDING THE COMPLAIN HE IS ASKING 2 PAY RS 166 THEN HE WILL LOOF AFTER IT.I AM FROM JANKIPURAM.CALL ME AT [protected].

IFB APPLIANCES-PRODUCT ELENA — WASHING MACHINE NOT WORKING

INSPITE OF MY COMPLAINNING FOR THE PAST SIX MONTHS TO THE COMPANY & LOCAL SERVICE ENGINEER TO REPAIR WASHINING

MACHINE, NOBODY RESPONDED.

THE PROBLEM IS THAT WATER IS LEAKING FROM MACHINE WHILE RUNNING .HEATER IS NOT WORKING. MACHINE IS UNDER AMC.

i have purchased new ifb washing machine model:AW7233on 18 .5.2012.when its packing was removed by the technician for installation he found 2 connectors and 1 hot pipe missing(unusual in case of new washing machine).Next day its lid came out and machine started showing E3 error.it isjust washing clothes and while comig to rinse mode it starts showing E3 error.i have filed complaint with customer care(complaint number8862351)for its replacement on20.5.2012 since even technician was not able to solve the prolem.No action has been taken against my complaint. kindly do the replacement as soon as possble. phone nmber [protected].address:304, mahgun maple apartments, sector-50, NOIDA (UTTAR PRADESH)

we have purchased ifb washing machine model elite VX, from NAVRANG AUDIO VIDEO PVT. LTD, LAXMI NAGAR, DELHI-110 092 ON OCTOBER 8TH, 2011. THIS MACHINES IS NOT WORKING FROM FEBRUARY, 2012. IN SPITE OF SO MANY COMPLAINTS AND REMINDERS THERE IS NO RESPONSE FROM YOUR SIDE. WE HAVE TALKED TO MR. MANISH, MS SANDHYA, MR B.G.NAIR, MR PRABHAT, MR VIRENDER, ETC. NOW WE WANT OUR MONEY BACK.

sir I had a ifb washing machine elena for 8 yearssince I had frequently encountered problems and the service center were not prompt in atteding the complaints
I had to buy a new one ifb ergo angular version purchased from ifb point koyembedu chennai few days ago, when the engineers opened the pack the plug point was broken and the warranty card and the operator manual was missing,
I asked the show room person he replied he is only a salesman appointed by the company and gave a irresponsible answer
so anybody can help me what should I do next. my contact no is [protected], iam from chennai

i purchased a dishwasher naptune dx on 09.11.2012 sale order no 4571118, challan no [protected] dt 9.11.2012 to put mc on dhanteras . the mc was delivered on right time but could not install by engg upto jan'2013. after regular follow up the dare to come and purchased some items of rs 2700.00 . as m/c started the m/c got leakage from base and all items got wasted. they even not checked the m/c and asking for repairing cost. i denied to pay and complaint to local office so somehow change the m/c after one month. they provided new m/c and opened by the engg which is also broken from up side. we made a complaint again this local office not responding on no [protected], [protected]. i made again on 16/03/2013 with no 10376597 on toll free with a request to start m/c atleast before before holi otherwise we r force to go before court and ask for refund of our money .

seema, lucknow, up, india

the worst customer service provider, I have purchased a washing machine EXE VX 8kg on 3/3/2013 the machine is vibrating in the spin cycle - complained to the installation technician after 1st use, asked to check with second wash and then inform him and give a complain to the customer care call number - complain no: 10589326 dated 22 /3/ 2013 service promised within 24 hrs. reminder given on 23rd morning no service given as promised, the service center says cannot be attended after I called at 6pm will see if it can be attended on MONDAY, Call center called - informed, same reply cannot do any thing only can be attended on Monday, that too with no guarantee that it shall be attended, this is the commitment of the company to its customers, can they dare to do this any where in Europe or USA, No they cannot they are taking the INDIAN consumer for a ride. I regret buying this machine already will the company wake up and start giving service to its customers. all the customers need to get together and sue this company for non service and get their money back with interest by going to the consumer forum in each city and, make them take their faulty machines back and return the money wit interest and for the mental stress & harassment they have caused.

I have purchased IFB machine model Supremo Deluxe from Jaipur since long.
Since the purchase, machine has been put on AMC regularly and the machine is working properly.
AMC for the machine has been expired in June 2013.
Now, the authorised person of IFB at Jaipur is not renewing the AMC.
you are requested to advise them and look into the matter and get the machine renewed for AMC being regular customer of IFB.
Being reputed company to provide services to their valued customers, a positive response is expected from your side.
Thanx,

Renu Johri
w/o Ashutosh johri
C-146, Dayanand Marg, Tilak nagar, Jaipur.
Phone no. [protected]
e-mail : [protected]@gmail.com

I wish to know what is your policy in annual servicing of washing machines.
Do you refuse to service after some years.
If you are not taking servicing contract, then are you willing to buy back the machine.
Do you have a buy back policy? If yes, then advise.
Where am I suppose to go the repairs after your refusal to service the machines when your answer is
an old model and you have no spares?
What loyalty you expect from customer and what loyalty a customer should expect from IFB.

Chandru Sujan
Bhopal
MOB: [protected]

I have purchased IFB machine model Supremo Deluxe from Jaipur since long.
Since the purchase, machine has been put on AMC regularly and the machine is working properly.
AMC for the machine has been expired in June 2013.
Now, the authorised person of IFB at Jaipur is not renewing the AMC.
you are requested to advise them and look into the matter and get the machine renewed for AMC being regular customer of IFB.
Being reputed company to provide services to their valued customers, a positive response is expected from your side.
Thanx,

Renu Johri
w/o Ashutosh johri
C-146, Dayanand Marg, Tilak nagar, Jaipur.
Phone no. [protected]
e-mail : [protected]@gmail.com

Dear Sir, I had purchased a digital.5.5.kg washing machine of your product at Vasanth &co Chennai, t.nagar on may 2011. When we purchase the machine from your agency, they sold along with machine, a unsuitable stand with out your make. due that, the machine moving here and there when it functioning and get abnormal vibration. (( sir, how we know it is your product or not, and how you allow to sale the other product with your machine.? It is totally damaged your company goodwill, is it not? )) in this circumstance our machine front top getting some crack due to more noises, vibration, shaking . I am here with attaching some photos which speaking it self. so I request you kindly chance the front top as well as the suitable stant of your make.I excepting your favourable decision in this regard. tanking you sir, my phone no.[protected], my e mail id [protected]@yahoo.com