[Resolved]  IFB Appliances — Faulty Washing m/c and bad service

I had bought a digital IFB washing m/c 15 months back and since then every month the sevice engineer has to vist my house at least twice to repair it. every month the machine doesn't work for atleast 10 days.

I would like the company to take back this faulty machine and also would request everyone planning to buy a washing machine to go in for any machoine but IFB

Rgds
Sapan Mundra
Pune
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Mar 16, 2017
Complaint marked as Resolved 
Aug 27, 2014
ramesh babu D's response
this is the worst service from IFB customer care through shri kailash enterprises ,valasarakkam , chennai 87 , the washing machine IFB admiral model drain problem was not sorted out with the complaint no11618283 dated 1st aug 2104 and complaint no 11675105 dated on 22nd aug 2014 . please try to solve my machine problem in good working condition regards ramesh babu D [protected] / [protected]
Aug 27, 2014
ramesh babu D's response
this is the worst service from IFB customer care through shri kailash enterprises ,valasarakkam , chennai 87 , the washing machine IFB admiral model drain problem was not sorted out with the complaint no11618283 dated 1st aug 2104 and complaint no 11675105 dated on 22nd aug 2014 . please try to solve my machine problem in good working condition regards ramesh babu D [protected] / [protected]
Verified Support
Jan 16, 2016
IFB Industries Customer Care's response
Dear Ashok,

We regret the inconvenience caused to you. However, to fix your machine and make it operational we need to replace spare part for which we have already given you the estimation for repairs. Charges as per our regular pricing would be applicable. Do let us know when you would like us to fix your machine and we would be more than happy to help.

Once again, we regret the inconvenience caused and assuring you our best services.

IFB Team
Verified Support
Jun 11, 2016
IFB Industries Customer Care's response
Dear Guru Basappa,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Jun 15, 2016
IFB Industries Customer Care's response
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments 

Comments

The RUBBER PART of our washing machine DELUXE SUPREMO has stopped working and the IFB service guys don't have the replacement part for the last 3 weeks.

Finally yesteryear the mechanic form the company came with rubber part, fixed it, but didn't take pain to start the machine even after taking the full payment - thought the power had come before he left the place. Moreover the mechanic with little more IQ could have - during the interim period - easily fixed the rubber part by 'clamping' the hose to spare us from avoidable harassment and would have brought good name to IFB but i believe he is trained to replace & not repair.

Ever-since yesterday, I have been calling Mr Harkirat Singh Mob no [protected]/5045088 but they are coming out with one excuse or the other and have told me that the Engr is out of city. And now they have stopped even attending my calls l!!

Who will dare to buy IFB WM again if this is the standard of after sales service??

CAPT S M SONI
[protected]
CC- 2022461


Inspite of multiple calls and complains there is no respite.
IFB Company washing machine is ex lent if we compare with others no body can give more than five years spare part suport. just you can ask them any company can give after five years spare suport in writing. but ifb is giving 10 years spare suport in writing and 4 years 100% waranty on all parts with ruber ports also
ifb have four milion customers. who god good service they never post comment. but some customer who got late sarvice he post comment.
complaint no 16823554 dt 8 Nov 2016 for ifb microwave not attended yet. Ajay Talwar in charge of jabalpur not taken any interest in attending the complaint.Necessary instructions to be fwd to Ajay Talwar.His phone no is [protected], [protected]
My complaint no[protected] dated 29.12.2015 on IFB washing machine which was affected by the recent rains in chennai. Yesterday ( 06.01.2016 ) the technician from Shri Kailash Enterprises visited our home, inspected and said that the motor has jammed and has to be replaced at my cost ( Approx Rs 3500 less 10% discount ). I was totally surprised to hear the same since my unit is currently under AMC which takes care of motor, tub, drum, PCB, pumps electronic components and other mechanical components.
In my opinion due to authorised service agency is cheating the customers by charging cost of components which are covered in AMC.
This needs to be addressed on priority by the Customer Care Department
My IFB Customer ID - 1307737
My Name Ashok D
Mobile number[protected]
Email...[protected]@gmail.com

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demo

G.GURU BASAPPA WARD NO. 19, 4TH CROSS, DURGA COLONY BELLARY -5831404. KARNATAKA. MOB NO. [protected] MODEL - IFB W M 7kg ELITE SX. DOP[protected]. DELLAR NAME - NEXT RETAIL INDIA LTD

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