[Resolved]  IFB Appliances — IFB washing machine Complaint not attented by technician.customer ID is 2784109

My IFB washing machine is under AMC It is under repair from 15.8.2013. I logged a complaint on 16. 8 .2013.at helpline and the complaint No is10751039 They assured me that a technician will attend the complaint with in 24 hours.Nobody has attended the complaint till 28.8.2013 .I again made a complaint on 28.8.2013 and its complaint NO is 10783776 .At the time of making second complaint I came to know my previous complaint was closed stating that there was no response from the customer concerned. This is a fraudulant statement of your technician.I am a retired joint secretary to Govt and my wife is also a retired teacher .Both of us are always in the house to lookafter my grand son . On 29.8 2013 Mr. ANAND one of your technician has contacted me overphone that he will attend the repair work today.But nobody has turned up till 1.9.2013. IFB technicians became very fraud .They violated the terms and conditions of the AMC The IFB customers have also lost there hope In view of the above position I request you to take appropriate action against the fraud technician and to take nesessary steps to comply with the AMC or there is no other way except to approach the consumer court and the press media for wide publicity in the matter.