[Resolved]  IFB Dishwasher — NO RESPONSE

I HAVE PURCHASED DISHWASHER APPROX. 6-8 MONTHS BACK IN FARIDABAD, WITH IN 10 DAYS THERE WAS A PROBLEM, THEY REPLACED . I WAS TERRIFIED, I TOOK AN EXTENDED WARRANTY OF 2 YEARS . BUT THE FATE IS I AM CALLING THEM FROM THE LAST 3 MONTHS, MAILING THEM, SENDING THE REMINDER THROUGH MAIL FROM THE LAST 7 DAYS . EARLIER IT WAS A VERBAL CONVERSATION ON PHONE WITH MR. BURMAN IN THEIR DELHI OFFICE . HE HAD BEEN GIVING EXCUSES OF THE PART NOT BEING THERE WITH THEM.

STILL MY COMPLAINT IS UNHEARD OF .

I STRONGLY RECOMMEND NOT TO USE / BUY ANY PRODUCT FROM IFB.
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Mar 17, 2017
Complaint marked as Resolved 
Verified Support
Jun 21, 2016
IFB Industries Customer Care's response
Dear Vaishali Durgude,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Complaint comments 

Comments

rammu creations — not attand phone

dear sir
We are tirupur we last satur day sent one parcel tirupur to
Chennai But the parcel could not rcd,so we call your tirupur
office but they don't attand Full ring in 10times more
Your office phone no[protected] and 2244846
pls serve good response in customr
I am also having same experience with the great IFB Dishwasher service. The very next day of installation, it gave problem & last 15days (half month) I have been calling them to attend the job. But no response. Within a few days, I will go for put a complaint against IFB SERVICE CENTRE, VISAKHAPATNAM, in consumer forum.

I will suggest all my friends not to use any IFB product.

BORGOHAIN
VISAKHAPATNAM
IFB DISHWASHERS ARE MADE OF SPURIOUS AND OUTDATED PARTS. THE COMPANY APPOINTS FRANCHISEES IN SOME STATES OF INDIA TO PROVIDE POST SALE TECHNICAL SERVICE. THE FRANCHISEES FLEECE CUSTOMERS AND PROVIDE THIRD RATE REPLACEMENT PARTS NOT MADE BY IFB. IFB DISHWASHERS COME WITH VERY EXPENSIVE RINSE AID & DISHWASHER POWDER, THE POWER CONSUMPTION IS VERY HIGH, THERE IS HIGH NOISE IN THE MACHINE AND LEAKAGE OF WATER AND POOR DRAINAGE. THE SERVICE PERSONNEL DO NOT PROMPTLY ATTEND TO COMPLAINTS. THE CALL CENTRE FOR IFB IN BANGALORE FAILS TO ESCALATE COMPLAINTS AND FOLLOW UP. IFB AND ITS FRANCHISEES COLLUDE AND SELL REPLACEMENT PARTS THAT ARE FAR TOO EXPENSIVE..

IFB - Washing MC and Dishwasher — Very poor response

I have recently bought IFB Dishwasher and Washing M/C but inspite of their commitments of installing the same on Sunday ther are not ready to come even on Monday. Every day they are postponing the dates. I never expcted such a poor response from IFB.
If they don't come forward today i am willing to write officially.

service centre , visakhapatnam — Non supplying of dishwasher accessories

I have obtain a request no.44017 on 13th. august 2008 for delivery of 2 KG of dishwasher salt, which was ti be attended within 48 hrs. but till today i have not been delivered the product.
Biggest mistake of my life!!!I keep asking myself why did the thought of buying this dishwasher come to me.Its only a waste of my 25, 000.Purchased Neptune dishwasher in Feb, 2007.Ever since right from getting through the call centre number, then receiving the salt, washing powder etc. and lately after a crucial 2 week wait for the technician after repeated reminder calls from my side has been a tough fight mentally.You call one person that one will switch you to another then another and so on it continues till you are completely frustrated and offer some warning to that person, a little something is actully done.All that I can say is I would never ever ever recommend anybody to buy a probuct of IFB.All you would receive is disappointment and frustration.
Hello Everybody
I have purchased zephyrEX DishWasher of IFB in Sep 2008. After purchasing machine, I was given a kit of Salt, Powder and Rinse Aid. Now from last 25 days everyday I am begging to IFB SERVICE CENTERS for new kit of powder and rinse aid. Every day I am wasting half an hour for follow up. Each of them, representative gives new numbers from here and there, I called from Bangalore Service Center to Ahmedabad branch office, and every day they are saying foolish statement of wait for 2 days, wait for 2 days.If such a situation continues, then there is no meaning of Dishwasher. I have to again go for "KAMWALI". I CAN NOT UNDERSTAND, MACHINE OF 25000RS IS RECEIVED WITHING TWO DAYS OF PURCHASE ORDER AND ITS POWDER OF ONLY 250RS REQUIRES MONTHS TO BE DELIVERED. VERY VERY POOR AFTER SALE SERVICE. WHAT IS THE MEANING OF MONOPOLY OF THIS DETERGENT AND RINSE AID.
If any body has another source for this dishwasher detergent and rinse aid in Gujarat, please tell me. I will go for that detergent, otherwise this machine will become a SHOWCASE PIECE.
had an ifb washing machine for years and was at the mercy of their extraordinarily poor service providers They have taken on ocassions over a month to attend to the machine which gave trouble perpetually. will never buy or recommend any ifb product. ifb NEVER
The company is putrid. I have abought a dishwasher 14 days back and no one from the company has turned up to install it. They keep making excuses. never buy a product from them
i am looking for semiauto commercial dish washer
Hi Everybody, Purchased IFB Neptune dishwasher 4 months ago. Its biggest lifetime mistake made by myself. IFB is useless company and service is very very worst. We need to beg them to solve our problems. So for all consumers, my personal suggestion is that please dont buy any of IFB products in your lifetime. Better to wash utilities of yr own rather then begging IFB.
Hi

Please dont buy IFB products in yr lifetime. I made mistake in purchasing IFB dishwasher 4 months ago and last 3 months we are washing our utilities using servant maid. I lost Rs 25K as well as peace of mind. IFB products useless in standard and quality. Also they use very low grade materials to built their product. IFB service is one of the very worst and we can award them for worst service provider.
I have similar experience. I have a neptune dish washer. They took two weeks to install after purchase. the service people were rude in replying the queries. Now that I need to buy the watersoftening salt and wash powder, they say i have to buy at least 5 packets for delivery. And their phone never works.
well, I'm never going to refer IFB stuff to anyone...Just hate that name now...they tell us to buy contracts for servicing...and they never come to do some servicing..and when The contract is over...they come back again and tell us to get another contract for the servicing..and they disappear again...I mean what the hell is that? I went to service center on Monday..They told us that they'd come to our home next day...and as usual they are not here...The hell I'll wait for that again? I'm busy with my own stuff too... I gave them a full day to come..but they ain't..If they are doing it again, I'm going to put an FIR or go for consumer forum.
I am given complaint from dated 25/02/09 to 22/04/09 six times last Ticket number is 2950412 dated 22/4/09, Neptune dishwasher is not working, your technision is attend the complaint not properly
he doesn't know the technical problem, kindly arrenge the skilled /Exp, Technision or service person,
i am having the same fate. The only diffenece is the complaint started the 2nd day .

IFB Dishwasher — No service despite AMC

Despite several reminders and followup with IFB on dishwasher complaints there is not service provided even though they have collected full AMC contract amount.

Not sure if Indian Judicial system has any solution to this - if not then we will prove to be a truly third world country.
may some one, any of you all people, can call my wife on[protected] or[protected] to advise whether to buy or not to buy ifb nepture dish washer. you can also use mobile phone[protected]
thanks
I had purchased dish washer through order no.71603.from IFB appliances, but I have not received free gift hamper of IFB as was promised.more than 20 days have gone.
Will some body tell me where from I can get the powder, salt and softener etc (other than the IFB ).
I am thoroughly disappointed with IFB's service overall. Very poor installation service and improper instructions on regular maintenance. I realized this only after my most recent breakdown of my dishwasher. I agree with everybody's comments that IFB has the worst record for service. Even after repeated calls, all I hear is that the part has been ordered, and that it will get done. The technician who I call passes off the blame to someone else and gives me somebody's number. Overall, everyone is rude and doesn't care about providing good service. It is close to 2 wks since my dishwasher broke and still there's no sight of any service. I must say that the technician did come to take an initial look, but has not turned up to fix the problem. I wish I had never bought an IFB product. Moreover, there is no central contact number anywhere on their site. The register a complaint and feedback sections never function. I am wondering if they have been deliberately disabled. My advice to all out there: Never buy anything from IFB.

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