[Resolved]  IFB Microwave - 30sc3 — Customer Care Dealer not responding to my complaint

Address:

Gurgaon, Haryana

Hi Team,

I would like to bring it your notice that the hook of my Microwave Door was broken for which I had logged a complaint in IFB Customer Care. The executive visited my home and while changing the hook he caused further damage to the door by breaking the frame of the door. I have logged three complaints regarding the same thing with the IFB Customer Care Team but they are not changing it and not even replying back to my complaints. I have spoken number of times to the owner of the Customer Care Mr. Joshi and he always provides false commitments to me. This issue is pending with them for last 2 months.

The most irritating thing is that the team automatically closes the service request without completing the job and without even attending the customer complaints. Today again when I came to know that my previous complaint has been closed by the IFB Team, I have raised a new complaint with the complaint number : 8050264

I have spoken to Ms Shikha, Mr. Joshi and Mr. Sham regarding the same issue number of times but they hardly bother to attend my calls when I call them from my mobile number.

The Address of IFB Customer Care : Excellent Services, 538 /1 bhimnagar chowk , New railway road , Gurgaon .
Phone : [protected]
Mr. Joshi - [protected] ( Owner of the IFB Customer Care )
Mr Mohit - [protected] - Area Incharge

The model number of the microwave is 30SC3 and the product is under warranty.

My personal details are :
Customer Name : Sachin Mattoo
Address : S - 295 , Second Floor, Uppal's Southend, Sohna Road, Gurgaon - 122002
Mobile : +91-[protected]
Date Of Purchase : 21.07. 2011
Shop : Penon Digital World, DSS-47, Sector 5, HUDA Market, Gurgaon- 122001
Bill No - 704