[Resolved]  IFB Service — IFB BAD Service

samsung microwave oven — regarding delay in getting the repair done at service center and non cooperative behaviour of staff

we purchased samsung microwave oven in year 2004 with model no. 2877N ans SI no. 00147ZBW800211W.recently it didn't operate and we lodged complaint at service center at rajbaha road, near dukhniwaran gurudwara, patiala and deposited the microwave oven there on 01/12/2009.The service center incharge told that the same shall be repaired within week. but for the past nearly eight weeeks he kept on telling that the product will be repaired soon. now he told us that he has put some IC worth 2000/- Rs and the oven is still not working so we will now get the oven after two weeks and additional equipment worth nearly 900/- will be added in it to make it working.he told us that since the product is old( nearly five years!) so he is finding it difficult in getting spares. if such a long time of ten weeks is required then my question is what type of after sale services is provided by the samsung india.secondly when i asked the manager incharge to give my microwave oven back to me his attitude was shocking. he refused to give my product back and asked me to do what so ever i may can.such behaviour is shocking.truly shocking indeed!!!!!!!!!!!!!!!!!!!. Bankesh sharma brother of karun sharma mobile no. [protected](m)

IFB — No response to complaint for servicing the IFB Washing machine and IFB micro oven

IFB have not attented the complaints even after the repeated requests through email for servicing the Washing machine and Micro oven.No service centre is mentioned in there website in chennai.

i agree completely. i too had a very bad experience. the man sent for the installation of microwave oven could barely explain its functions. on being asked he said it was the responsibility of the dealer to answer queries regarding cooking. i was told there would be free cooking classes from IFB to cater to my needs but nothing of the sort was informed to me. i received full information only after making 8 phone calls. moreover, one of the leg of the microwave was missing. i strongly advice people NOT to buy any IFB products. their service is dismal

I too am experiencing the same behaviour from IFB Service centre.
I took two years AMC and still one year remaining. I lodged a complaint for a problem in the machine on Ist April with the call center. An engineer visited on the next day and told that some part needs to be replaced which is overheating. He promised to come with the part on 5th of April. Till date no one has turned up. I called the call center two three times and the standard reply is that they are escalating the matter. The behaviour of the call center guys is so mannerless that they even disconnects the call in the middle if you try to further probe.
IFB complaint Ticket no is 6143396.
The same thing is repeating to me second time. It seems they are in the habit of harrassing their customers.

i too agree with this worst service back up provided by IFB..pissed know off with their service, i even sent a written letter to Mr.DAS GUPTA, CEO of this stupid company..even then no response from them though they know that i have all the evidences of complaining to him..since we are cursed to be born in this stupid corrupted sucking INDIA, we are forced to tolerate all these..shame to be an indian..total waste of money..

ifb machine is not working .we want to change it .we purched this only 10days.

Yes, I too experienced the same. Nobody attended to uor problem for last 22 days in spite of having called 18 times and having AMC.
But after I sms'ed IFB to 58888 and called 24/7 helpline number 39004321 it was set right in 12 hrs time. So happy to share these contact details.
Hope your problem too is taken care of soon!
Hema, Coimbatore.

IFB has horrible service network, the local service franchisees are run like kirana shops with no technical competency and time management, the service is so bad, you would prefer to buy a new appliance than to get an existing issue fixed. The IFB call center is just there to take calls and they don't have proper procedure to hold the local franchise accountable for the quality of service. Beware, never buy an IFB home appliance.I am one of Vitim who owns a IFB Executive Plus washing machine.

The service standards of IFB are atrocious to say the least. If anybody is planning to buy an IFB product on the strength of German engineering and service standards, please remember that Bosch is no longer associated with IFB. And IFB without Bosch is a dead brand with no laid down standards for customer service at least.I own aIFB MaxiDry 100% dryer which I purchased last year. This product is within warranty period and I registered a complaint on the 10th of June 2013 that it was not working . When nobody turned up till the 12th of June to service my machine, I called up the national call centre again at about 1600 hrs on the 12th and was told that the engineer had filed a feedback saying that there was no reply on the regd mobile number. This is an incorrect feedback since I have checked my records and have no unattended calls that day. In any case I do call back any missed calls that appear on my screen. The call centre told me that they would put in an emergent service request and that somebody would call me.(I understood that to mean that somebody would call shortly, but of course IFB has its own definitions of the word word emergent) When nobody called up or appeared till 1230 0n 13th June (a full 20 hrs after their so called emergency request), I called up the call centre again to get another experience o[censored]nprofessional conduct. The call centre executive this time told me that she would again put in an emergent request to which I said pls tell me what happened to the last emergent request. She of course had no answer to that, so I asked to be put across to the floor supervisor. To which I was coolly told that the supervisor is busy on another call. I replied saying I would hold the line – after about 3 min of waiting, believe it or not, the phone was disconnected . Now I cannot say confidence that the disconnection was deliberate – after all it could have been a sys error – so I called up again and got through to another executive( the name was Padma) to who I explained the whole story again and asked why nobody has responded to an emergent call in 20 hrs. To which I was told “but my system shows that you have logged a complaint only today”. I repeated the whole story to her (patiently, even though I was at the end of my tether by now), and she replied that she cannot say why there is no response, but that she would put in an emergency request. I asked to be put through to the supervisor, which she conveniently ignored and kept telling me that she will speak to the service centre and tell them to hasten the process. She even suggested that I speak to the service centre myself. This is the standard of IFB – their service centre does not deliver and instead of holding them accountable, what do they do – they palm off their work to the consumer by saying why don’t you talk to the engineer at the service centre.
Anyway, I repeated 3 times that I wanted to speak to her supervisor and after the third time she tells me that there is no supervisor present. Can you believe it? This is a call centre employee telling me that there is no supervisor present. I had to tell her that I am aware of how call centres work before she put me through to him. Enter the floor supervisor, Mr Debasish.This guy had probably retired from an position o[censored]naccountability in the government and was moonlighting in the call centre. He speculated that the second request placed on the 13th must have got cancelled after the engineer’s report of “no response on mobile” and therefore they cannot do anything till the customer complains again. I asked why I was promised an emergency call on the 13th, if that be the case. And how the hell do I know that I have to call up again in case your systems are so outdated that they cannot show the status of a complaint made 20 hrs back? (I know the was bluffing – he probably has no idea how the system works- but that is just the point I am trying to make: customer service is nowhere on these guys’ agenda.)Anyway, we wound up with him promising to speed up the complaint. I asked him how long it would take for me to get a call from them, and he gives another gem of a reply – “I cannot comment on that, ” he says, “ that is something that is upto the service centre and the enginner there!” This is a national call centre, mind you ([protected] is the toll free number) and they are employing guys like this in the customer service industry. I had to ask him “ Do you mean to tell me that IFB does not have a laid down yardstick for addressing complaints: such as 24 hrs, 48 hrs or 72 hrs?” To which he finally said, yes: 24 hrs.

I own multiple consumer white goods from Samsung, Sony and Carrier and Philips, but in all my interactions, I have never ever experienced such casual response from any call centre/service centre. It’s the very worst- go in for IFB if you want indifferent and casual service is what I would advice.
IFB complaint no10923140

The machine is not working. I have registered the complaint with dealer and it took him more than 25 days to send a person for repair and that to with wrong parts.sometimes his answer was that he can do nothing about it, it will take time due to part unavailability. More than 25days ...seriously?? And even today the person came with the wrong parts. Now my sincere request to you is if can't afford to provide good services then please don't sell yours goods. Your after sale services suck.its an headache to customer. WE DID A MISTAKE BY PURCHASING FROM YOU IFB..!

The machine is not working. I have registered the complaint with dealer and it took him more than 25 days to send a person for repair and that to with wrong parts.sometimes his answer was that he can do nothing about it, it will take time due to part unavailability. More than 25days ...seriously?? And even today the person came with the wrong parts. Now my sincere request to you is if can't afford to provide good services then please don't sell yours goods. Your after sale services suck.its an headache to customer. WE DID A MISTAKE BY PURCHASING FROM YOU IFB..!

My name is Raghunath and reside at Gummidipoondi near Chennai. I had posted a complaint on 28.01.2015 vide complaint number 11000
54803 and it was really surprising that the representative Mr. Dinesh from IFB had come on 29.01.2015 and repaired that machine.

Hats- off to IFB for the prompt service.


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Thanks &amp; Regards

Raghunath B
Security officer

Ashok Leyland John DeereConstruction Equipment Company Pvt Ltd
Mob: +91-[protected]
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The worst service I have ever seen. service providers does not pick your phone calls. customer care does not know the status even after one month of complaint. I will never recommend any service or product from IFB. customer care never cares customer. ticket no 17212099 complaint was longed on 6th Jan and it was clearly mentioned that magnetic two way valve need to be replaced, but no action till now even after contacting to customer care regularly

IFB has to be one of the worst service providers. Damn, I'm wondering why the hell I purchased a microwave owen from this brand. I also opted for a AMC and till date I have not received any good service. The franchise who has taken my AMC has a bunch o[censored]seless who only give false assurances. They don't answer calls and if they do, they give false assurance. Its been over 25 days and I still have a non functional microwave. I have called numerous times to customer care and also have emailed at [protected]@ifbglobal.com and still no resolution. Word of caution to the people, do not go for the IFB products, please investigate and research online for reviews before going for any brand. The service from IFB is pathetic and causes trauma, loss of time and money. IFB if your hearing please refund my AMC amount fully.

My unattended and unresolved ticket number is [protected]
Tim

showing some error messages

The indication on the washing machine showing some error notifications. The clothes are not properly cleansed