Follow us
Log in        Register
     
 

IFB Washing Machine - No Service, No responsibility after sold out

 
7 Reviews
User
  sudhakar.venati
It is 100% correct. We also brought IFB elina model on the 9th of October 2008, at the NEXT show room, Subedar pet in Nellore in andhrapradesh. While buying they told that service is excellent with in 24 hours after filing a complaint everything will be fixed. and also they told that after two days Engineers come from IFB franchise Tirupathi to explain how to use the machine. I came to bangalore because I stay at bangalore.

Till the four days nobody come to home. My father contacted the NEXT show room owner regarding the issue, after two days one guy has come and he dont know anything about the IFB washing machine. whater our parents asking the question, the answer from him was dont know, dont know.. simply, after that he stikes the gaurenty card and phone numbers with the pen without noticing us and packed the product- the reason was our parents asked things to explain.

Again my father (I am in bangalore ) went to shop owner Mr. Narasimha rao at nellore and asked the explanation about the issue, he reacted politely and told that within two days we will send some other service person. we waited for 6 days, no body comes to my home, so far almost 16 days passed but we are just praying the product at home without using it. My father and mother completly dissapointed about this and they felt that I completly wasted the Rs16000/-. not only that relatives who were comming to home they started asking about machine, but parents dont know how to explain it, when my parents told with them we still waiting for 16 days for the IFB engineers, the relatives are laughing at us. Consequences of these things the communication between me and my father disturbed when the time I came to know about the issue.

I strongly decided to take action on IFB and I called Mr Narasimha Rao the Next show room own at nellore where we bought the product, asked him strongly he has given a number which belongs to IFB engineer Mr. Sreenivas Tirupathi. I called to that number and asked explanation. He did not reply properly, and again I called Mr. Narasimha rao and gave the time frame to him, within that time your executive has to come my home and has to explain all things how to use it. The next day one guy came from tirupati, he came and told again there are some things need fixed those will cost again 2000 rupees (At the time of buying either shop boys or owner did not noticed those things when I asked thrice the question repeatedly) and explained about the machine usage and he told that I will send other service boy tomarrow he will come and fix all the things. My father and mother asked him can we use the machine now, he told yes and left the home.

When my parents loaded and start the machine it was started shaking terrible means machine jumping suddently some times. Next day I called the Mr. Narashimha rao - Next show room owner at Subedar pet nellore. he told that sir you asked service people to explain, We sent, again asked him, the person who came to home he told that we will send some other to fix remain parts but no service boy has come to home what about this.

Mr. Narasimha rao has given service engineer BHARANI who has come to home to explain and told that I will send some body to fix all the neccessary parts. I called Bharani shen asked him where is the guy, no body hasn't come to fix remaining parts why you people not taking responsibility he started scolding me, he is not willing to listen my words he keep on talking without listening my words not only that he is blaming that "You are creating lot of mental tention to me" why are you calling me, alredy I filed the complaint services people has come to serve. I again asked when they will come to my home, his response for that question was when want to come then we will come.

Then I decide to go for consumer forum. I contacted the Nellore district consumer forum judge and explained things what happend. He told file case on these two Narasimha rao and Bharani against their bad services. I decided to file the case IFB company along with these two dealers.

I am requesting all the people who want to buy IFB products please dont buy even the product is good they dont have good service centers arount the world.

Please contact me If any body want to buy IFB whashing machine. I will explain completely how they are going to treat you. Customer is a Goat to IFB.

In my view the following tag line exactly suitable for IFB Company.

IFB - Customer is a Goat

My contact details:
Sudhakar venati.
09845598971.
Complaint comments 6 Comments     Updated:
Resolve this Complaint  

Comments

 
IFB washing machine drive belt damaged. Front Rubber gascut damaged please send these 2 spare parts cost estimation.
 
This is one of the worst washing machine that i have ever seen. I have brought this washing machine on 2001 and after 2 years it started giving one complaint after another, I spend around 1500-3000 Rs on the washing machine every year on 14/09/07 I ve have replaced my motor with a brand new one and now the motor is not working, things like the motor have life for just one year this a very bad scene, no choice was left to me I had to replace the motor and Curcuit board for very hefty price, i make sure that this will be my last IFB product and this will be my word of mouth
A
User
Raju  
 
Fully agree.
Sky level promises before selling and not even attending any calls during / post warrantee.
I think we need to have some forum to ban these products.
 
This is one of the worst washing machine that i ever seen.i bought this on 17/06/08.its not even one year completed.but it under go lot of repairs.THE SERVICE CENTER PEOPLE ARE NOT RESPONDING.EVEN I CALLED TO THE TOLL FREE NUMBER.THEY WILL IMMEDIATELY GIVE THE COMPLAINT NUMBER, BUT NOBODY IS COMING TO SET RIGHT.IAM SUFFERING FOR THE PAST 3 MONTHS.I SPEND LOT OF AMOUNT.I FED UP LIKE ANY THING.IF YOUR SERVICE IS NOT PROVIDED WITH IN A WEEK, I WILL GO TO CONSUMER COURT.THIS WILL HAPPEN.

MY CUSTOMER NUMBER : 137188
MODEL :IFB ELENA WASHING MACHINE
ADDRESS:S.THANASINGH
no.17 Elancheran nagar
Nagapattinam
Tamil nadu
cell: 09790207372
 
i am calling since a week ago but your service persons not attending. and while iam talking with your persones they not able to give good response

please solve my problem at earliest

thanking you

Ramesh
 
As of today ticket no. 3102919 has not been serviced.

Hi

Ref. IFB Washing Machine MODEL : ELENA DX
Machine Serial No. 043472

This is to inform you that, we have purchased the referred Washing machine on 26th April, 2009 from "ADAMS Marketing Pvt. Ltd."

After first wash, surprisingly we have found a "RUST" in one point and identified "Improper Steel coating on IRON plate" of another portion of the washing DRUM. Immediately, we have informed and logged complain to the "IFB Customer Care".

One of your service engg. Mr.Amit Ghosh (Mobile No. 9230852182) had visited on 23rd May, 2009 in our residence, checked and tested with Magnet then completely admitted. After his visit, as of today, not a single call, neither any visit has been arranged from IFB side.

Being a customer, it is really unfortunate that, as of today, I do not feel any comfort or sensitive response from IFB side as they are committed to serve their responsibility to their own customers.

In this juncture, would appreciate, if you pl. forward my call immediately with acceptable solutions.

-regards,
Debasish Banerjee
Mobile No. 9830372919

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good) No Rating
    code
    IFB Washing Machine - No Service, No responsibility after sold out