[Resolved]  IFB / Washing Machine Senorita DX — erratic operations

Address:

Andhra Pradesh

Following are the emails which drew blank from IFB and there is no response from them.

From: "Babu Rao" Thu, 26 Jul '12 10:01aTo: "ajsifb "Show full Headers | View blocked images
Dear sirs,
It is already more than 72 hours on working days but there is no response either from you or from your office at Hyderabad indicating how indifferent you are to the customer problems. As you have not bothered to respond/rectify I would like to escalate it further till my problem is addressed.
Thanks and regards,
K. Babu Rao
[protected]/[protected]

From: "Babu Rao"Sent: Sun, 22 Jul 2012 11:29:32
To: "[protected]@gmail.com"
Subject: POOR SERVICE
Dear Service Partner,
I have taken AMC ( with rubber and plastic parts) from you on 24.12.2011 vide your bill no 12036 for my IFB machine SENORITA DX 5.5 Kg with the expectation that you would take care of the machine in giving trouble free service. I regret to inform you that the service is of the lowest form and that too is not available when is required. The following points will describe the poor level of service rendered by your Hyderabad office.
1. For 6 months no one from your office bothered to do any service under AMC.
2. When the machine started giving problems starting with dislocation of detergent rack to automatic intermediate stoppages, leakages, there was indifferent attitude from your office to rectify the problems.
3. After rigorous follow up, the micro chip of the machine was changed twice but the problem of automatic stopping after half an hour from the start and leaking from bottom is still continuing.
4. The problem is still continuing for the last 20- 25 days and we are still living with it. Many times we have informed your office to send some one to attend when the problem arises but no action was taken. I feel your technical people are unable to understand the problem.
Today we have started the machine and after one hour we went to check the machine which has stopped (all the indicator lights went off though power was available)and soiled the floor with soapy water leaked from the machine. Accidents are possible by slipping on unsuspecting floor because of the problem with the machine.
I AM TOTALLY DISAPPOINTED WITH THE SERVICE AND THE ATTITUDE OF YOUR OFFICE AND AM NOT SURE WHEN THE PROBLEM WHICH IS ALMOST PERSISTING FOR ABOUT 25 DAYS WILL BE RECTIFIED.I WANT YOU TO DEPLOY AN ABLE TECHNICAL PERSON TO RECTIFY THE PROBLEM IMMEDIATELY. SINCE FOR 6 MONTHS THERE WAS NO SERVICE FROM YOUR END THE AMC WHICH WOULD EXPIRE ON 23/12/2012 MUST BE EXTENDED BY SIX MONTHS UPTO 23/06/2013.AMC MUST BE RESPECED AND REGULAR SERVICE NEEDS TO BE DONE.IF THE PROBLEMS ARE NOT ADDRESSED IN REASONABLE TIME I WOULD NOT HESITATE TO GO TO CONSUMER FORUM.
Thanks and regards,
K. Babu Rao
[protected]/[protected]