[Resolved]  Indane — Non-delivery of Cylinder and Rude behaviour of Managers/Staff/Delivery Man

Dear Sir,

CONSUMER NO. 1850 – NON DELIVERY OF CYLINDER AND RUDE BEHAVIOUR OF MANAGERS/STAFF/ DELIVERYMAN AT VERMA GAS AGENCY, MANDAVALI, DELHI-110092.

I am writing this e-mail with great anguish and disappointment. SUPPLY FOR THE BOOKING DONE ON 23.09.2008 HAS NOT BEEN AFFECTED TILL 10.10.2008.

I am an Indane consumer (Consumer No. 1850). Earlier I was getting LPG gas through M/s. Roop Gas Agency, New Kondli, Delhi. But to my utter dismay one fine morning when I wanted to book the LPG cylinder, I got a terse reply that I was no more registered with M/s. Roop Gas and that I should contact M/s. Verma Gas Service. THIS ALL HAPPENED WITHOUT ANY PRIOR NOTICE TO ME.

I had no contact numbers of M/s. Verma Gas Service. Hence I had to run from pillar to post to get the contact numbers of your distributor M/s. Verma Gas Agency for booking LPG Cylinder. After toiling for quite some time I was able to get the contact numbers of the above said distributor. However, my experience with the said Agency has not been a memorable one.

SOMEHOW I MANAGED TO REGISTER MY BOOKING FOR LPG CYLINDER WITH VERMA GAS AGENCY ON 23.09.2008. HOWEVER, EVEN ON 10.10.2008 THE LPG CYLINDER HAS NOT YET BEEN DELIVERED TO ME. I am constrained to say that the attitude and behavior of all at Verma Gas Agency is far below than what is desired of a public service organisation. The rude behavior of the booking clerks, the very irresponsible and go to hell attitude of the supervisors/proprietor (SPECIALLY ONE MR. PRAMOD DIXIT) was shocking. When I contacted the agency, the booking clerk tersely informed that the booking had been done and that I should either go to their godown for getting the LPG Cylinder or contact one Mr. Ram Sagar on Mobile No. [protected] or check with the Deliveryman.

Unfortunately, the Mobile No. [protected] is perpetually switched off and the deliveryman Mr. Lokesh seems to be in complete control of the affairs at the Varma Roop Gas Agency. He is in a habit of entering in arguments with the consumers, using abusing language, delivering the underweight cylinders and providing LPG Cylinders to unauthorized persons for a higher price. THIS DEFINITELY SMELLS OF A DEEP NEXUS BETWEEN THE DELIVERYMAN AND THE MANAGERS AT THE VERMA GAS AGENCY.

The result is that the honest and genuine consumers are being harassed by all at the said Varma Gas Agency. YOU CAN APPRECIATE THE PLIGHT OF A CONSUMER WHO HAS DONE THE BOOKING ON 23.09.2008 AND HAS NOT RECEIVED THE LPG CYLINDER TILL 10.10.2008. This is all despite the fact that in my neighbourhood delivery for booking done on 03.10.2008 has been effected on 04.10.2008.

On 04.10.2008 I tried to reason with Mr. Pramod Dixit on the issue but he was not at all willing to listen. He was very discourteous, rude and the only reply that he gave was that he will check the status of the booking EVEN THOUGH TO HIS own ADMISSION THE DELIVERY WAS BEING EFFECTED THE SAME DAY AND THERE WAS NO QUEUE FOR delivery of cylinders which was being effected the same day. Again on 08.10.2008 I contacted Verma Gas Agency and the reply was the same that I should go to the godown or contact Mr. Ram Sagar on Mobile No. [protected] (which was again constantly switched off).

I am bringing the above to your kind notice with a fervent hope that my grievances will be redressed expeditiously and suitable action would be taken against the erring Gas Agency and its proprietors/employees.

Kind Regards

Govind Singh Rawat
52-C, DDA Flats,
Gazipur, Delhi – 110 096