[Resolved]  Indane Gas Agency, Noida — Mrs Agnihotri is so rude

The Agency has two telephone numbers given to their customers, viz 2430128 and 2430269 for booking gas cylinders. Neither of these numbers are available for booking Gas Cylinders. Either the numbers are busy or no one attends the telephone. As a test case any one can call these numbers and see the results for themselves.

It appears that either the Agency has too many customers to service that they are not capable of handling them efficiently. Certainly the agency is not customer oriented.

This aspect needs to be looked into. Either the number of lines for gas booking needs to be increased or the number of customers availble to the agency reduced by splitting the agency.

The Agency has two telephone numbers given to their customers, viz 2430128 and 2430269 for booking gas cylinders. Neither of these numbers are available for booking Gas Cylinders. Either the numbers are busy or no one attends the telephone. As a test case any one can call these numbers and see the results for themselves.

It appears that either the Agency has too many customers to service that they are not capable of handling them efficiently. Certainly the agency is not customer oriented.

This aspect needs to be looked into. Either the number of lines for gas booking needs to be increased or the number of customers availble to the agency reduced by splitting the agency.

Unfortunately, I have applied for new connection. had to take half day leave from the office in order to do that. Now in order to get the cylinder and stove, I am struggling.

booking by sms is available but you are not sure if the have noticed and booked.In order to have proper booking confirmation email booking facilities should be started which can be confirmed or direct on line booking can be conceptualised by INDANE GAS Authorities similar to that of ticket booking.It could be a centralised booking by indane and idle agencies can be utilised by them to serve the scarcity facing area.

e booking with centalised booking facilities for noida area should be planned by INDANE GAS AUTHORITIES>

Numbers provided for booking the Gas are never picked up. Moreover once i happens to visit their place ans what i saw was put me in aghast. There was a customer who hails from Korea. So obviously his name will sound different for us. they people were making mockery of his name. Even after my intervention that guy did not stop and was ready to fight with me. This is the way Agnihotri Gas service treat their customer.

For the last 3 weeks i am trying to book cylinder but for the last 3 weeks i am getting "Dial kiya gaya number abhi vyast hai please dial after some time". Yaar its 3 weeks and i am still without booking. In these 3 weeks only 3 times phone rang but no one answered. I have tried every probability from 9 to 5 but its difficult to connect with gas agency. I dont know why they do not take calls. I think there should be proper procedure for booking. The cyliders too are filled with water. We have small family but our cylinder last only for 12 days.

I request two times on Jai Harsh Bahuguna (B.P.) H-14, Sec-22 for Bharat Gas Cylinder but they told me both times that We coundn't apply before 15 March.We have urgently requirement.
Please Do something for me.

I am trying on two no. which has been given by AGNIHOTRI GAS AGENCY, SEC 37, NOIDA, but no response coming from that side.
i think phone are not working

DO THE INDANE AUTHORITIES GO THROUGH THESE COMPLAINTS?
I have done several complaints against M/S. Seba Fuel, Nimta,
Chowdhury Para, Kolkata - 400049, that they make inordinate delay in supply of refil thus they have abolished the Double Sylinder Facility, but no action has yet been taken against the Dealer.
Tapankumar Basu
Consumer No. SF 1504
3/3, M. B. Road, Belgharia, Kolkata - 700056
Phone :[protected]

Agnihotri Gas Agency is the worst gas agency to deal with. You can't get through to the numbers because they keep the phones off hook most of the times, I have seen this personally. My connection has been shifted without notice to an agency in sector-93. The service there is even worse. I have complained to the area incharge for Indane but there is very little and only temporary respite.He does not tell you who else in the company can take your complaints.The company does not have information on their website on whom to get in touch with regarding this. A combined complaint to the consumer court can help.I am game.

Agnihotri Gas Agency and INDANE ( for not taking things in to notice) are the worst companies..They still feel they do a fvour to us by giving us Gas refills and new connections..Its about time all this govt and semi govt should close pack there bags and leave...This is rediculous you call on thier numbers they wont pick up and then immediately the number will get busy...so wither its busy ( I have visted theri office and pointed out to them WHEN I SAW they keep the reciver ogg the hook) The minimum waiting time is 4 days all thorugh out the year...stating reason shoratge...ITS ABOUT HIGH TIME INDIAN OIL SHOULD TOOK IN TO THIS Agnihotri Gas Agency HAS RECENTLY BEEN PENALIASED BY CONSUMER COURT BUT STILL CONTINUES TO BEHAVE INA SMILAR FASION..I guess they require few more cases thorugh http://core.nic.in/

I have an Indane DBC connection from Ranjan Gas Agency in NOIDA. They have listed two landline telephone numbers for refill booking but either of the phones come busy or is left unattended. (telephone # 2551954, 2522071)

On the day of your luck, if the number gets answered, the attendants is very callous and unprofessional.

The cylinder delivery team at the agency is a bunch of goons as well. My cylinder doesn’t last us for more than 10-12 days. They carry spring balances to weigh the cylinders which I am sure can be manipulated to their advantage by suspicious wrist jerks that they are so adept at. They should ideally carry electronic weighing balance and not spring balance!

Whereas, a borrowed cylinder from my neighbors of a different agency of Bharat Petroleum lasts for almost 25 days.

I have tried several times to contact the concerned Area Manager from Indane but to my despair...have never been able to touch base with him.

Ranjan Gas should dedicate a mobile for refilling so that customers can sms their consumer number and save themselves from lot of inconvenience.

Each delivery boy should carry an electronic balance with himself.

I have tried several times to contact the proprietor of the gas agency, Mr. Ranjan Gupta, to seek solution of my grievances but sadly I am not made to get through to him by the staff at his office in Sector 26 !

What can be done...can anyone advice ? Is anyone in Indane management listening ?

Pulin R. Shah
Consumer # 18715

Yes I think I kind of agree, coz I went their today afternoon to book a new connection and i just fleetingly mentioned about this post to Mrs Aghnihotri, I believe, since this lady looked kind of In-charge. What i expected was a response that could have been courteous instead it was quite aggressive and I was told by a gentleman (sic) sitting their, who it looked liked that he was either the brother or a close relative of Mrs agnihotri; that
"even Mrs Sonia Gandhi is also said to be rude as she could be to Mr Manmohan singh so let people say whatever, they say the same for Mrs Gandhi too".

I was shocked and horrified with this response, I only said that I will let this pass and would make no further comments.

I still went ahead and quitely made the booking since it seemed that I did not have a choice but given one
I WILL NEVER TRANSACT WITH THEM
i am waiting for the gas on the pipe to come which is expected in march since then I guess I will have to bear. I see no enabling change in the meantime

Manish Bhatnager

Both Agnihotri Gas Agency (sector - 37) and Ela gas Agency (sector - 82/93) are a pain to deal with. No one picks the phone and yes Mrs Agnihotri thinks no less of herself than Mrs Sonia Gandhi :-)

There is a person (whose name I cannot recall) who is the incharge of Indane for most of Western UP and he visits these agencies (esp. Agnihotri) once a week. If you complain to him, he always takes effective action. People in trouble, Try to catch him.

Can anyone also provide the mobile number of Ela Gas Agency.

I have called on[protected] number that is for AGNIHOTRI GAS AGENCY, SEC 37, NOIDA. And after 3-4 times the number worked. And the guy on the other end was supportive as well. So I did nt face any problem as told above.

Sir
Sub: - Indane Gas Complaints - Complaint of “Sree Raghavendra Gas Agency”Avadi Chennai-54. Clarrification-reg

Ref: 1.Core center mail dated 26.02.2009 [Complaint ID -14775]
2. Mr.T.R.Gnanasambandam SLM[S]/TNSO, mail dated[protected]
3. My mail dated 02.03.2009,[protected],[protected].
4. Mr.A.Balaravi Chief Area Manager IOCL, mail dated 28.01.09,
[protected]
5. Domestic Gas Customer Card Entry (TNSO No 2039922)
6. Ref No DPG/N/2008/00103[2] [IOC] Dated[protected]
7. Confirmation - CORE Centre [Complaint ID -14775] dated-24.02.09.
8. Auto reply for Reference No. - VIG 5015 COMPLAINT OF SRI RAGHAVENDRA GAS AGENCY. Date 08.12.2008

The Distributor [Sree Raghavendra Gas Agency] are given to you wrong information with the supply details. The following detail of past six supplies in my Domestic Gas Customer Card [Ref No-5], Ref No-2 and Ref No-4 record is very different.






Table-1

S.No




-1- Mr.T.R.Gnanasambandam SLM[S]/TNSO
Ref No-2
[Supply details]

-2-
Mr.A.Balaravi Chief Area Manager IOCL
Ref No-4
[Supply details]
-3- Domestic Gas Customer Card
Entry
Ref No-5
[Delivery date
-4- Remarks




-5-
1 - 19.02.09 19.02.09 Ok
2 30.01.09 19.01.09 03.01.09 Columns 2, 3, and 4 Entirely different
3 20.12.08 20.12.08 Nil
[Not supply] Cylinder not supply
Distributor sales to black market
4 13.11.08 13.11.08 22.11.08 Columns 3, and 4 different
5 15.10.08 15.10.08 20.10.08 Columns 3, and 4 different
6 20.09.08 - 10.09.08 Columns 2, and 4 different

Hence the point

1. The distributor are given to you wrong information with the supply details,
2. They are not giving the cash memo at the time of refill the cylinder
3. How much cost of the cylinder from godown point? And delivery point?
4. The distributor not allowed refill the cylinder from godown they says in our vehicle will be come at your place, but they are not come

So, the Distributor [Sree Raghavendra Gas Agency] are given to you wrong information with the supply details. I hope you take relevant action against the gas agency.

Please conduct the enquiry in your office and verify the records,

Please take necessary action.

Sir
Sub: - Indane Gas Complaints - Complaint of “Sree Raghavendra Gas Agency”Avadi Chennai-54. Clarrification-reg

Ref: 1.Core center mail dated 26.02.2009 [Complaint ID -14775]
2. Mr.T.R.Gnanasambandam SLM[S]/TNSO, mail dated[protected]
3. My mail dated 02.03.2009,[protected],[protected].
4. Mr.A.Balaravi Chief Area Manager IOCL, mail dated 28.01.09,
[protected]
5. Domestic Gas Customer Card Entry (TNSO No 2039922)
6. Ref No DPG/N/2008/00103[2] [IOC] Dated[protected]
7. Confirmation - CORE Centre [Complaint ID -14775] dated-24.02.09.
8. Auto reply for Reference No. - VIG 5015 COMPLAINT OF SRI RAGHAVENDRA GAS AGENCY. Date 08.12.2008

The Distributor [Sree Raghavendra Gas Agency] are given to you wrong information with the supply details. The following detail of past six supplies in my Domestic Gas Customer Card [Ref No-5], Ref No-2 and Ref No-4 record is very different.






Table-1

S.No




-1- Mr.T.R.Gnanasambandam SLM[S]/TNSO
Ref No-2
[Supply details]

-2-
Mr.A.Balaravi Chief Area Manager IOCL
Ref No-4
[Supply details]
-3- Domestic Gas Customer Card
Entry
Ref No-5
[Delivery date
-4- Remarks




-5-
1 - 19.02.09 19.02.09 Ok
2 30.01.09 19.01.09 03.01.09 Columns 2, 3, and 4 Entirely different
3 20.12.08 20.12.08 Nil
[Not supply] Cylinder not supply
Distributor sales to black market
4 13.11.08 13.11.08 22.11.08 Columns 3, and 4 different
5 15.10.08 15.10.08 20.10.08 Columns 3, and 4 different
6 20.09.08 - 10.09.08 Columns 2, and 4 different

Hence the point

1. The distributor are given to you wrong information with the supply details,
2. They are not giving the cash memo at the time of refill the cylinder
3. How much cost of the cylinder from godown point? And delivery point?
4. The distributor not allowed refill the cylinder from godown they says in our vehicle will be come at your place, but they are not come

So, the Distributor [Sree Raghavendra Gas Agency] are given to you wrong information with the supply details. I hope you take relevant action against the gas agency.

Please conduct the enquiry in your office and verify the records,

Please take necessary action.

Sir
Sub: - Indane Gas Complaints - Complaint of “Sree Raghavendra Gas Agency”Avadi Chennai-54. Clarrification-reg

Ref: 1.Core center mail dated 26.02.2009 [Complaint ID -14775]
2. Mr.T.R.Gnanasambandam SLM[S]/TNSO, mail dated[protected]
3. My mail dated 02.03.2009,[protected],[protected].
4. Mr.A.Balaravi Chief Area Manager IOCL, mail dated 28.01.09,
[protected]
5. Domestic Gas Customer Card Entry (TNSO No 2039922)
6. Ref No DPG/N/2008/00103[2] [IOC] Dated[protected]
7. Confirmation - CORE Centre [Complaint ID -14775] dated-24.02.09.
8. Auto reply for Reference No. - VIG 5015 COMPLAINT OF SRI RAGHAVENDRA GAS AGENCY. Date 08.12.2008

The Distributor [Sree Raghavendra Gas Agency] are given to you wrong information with the supply details. The following detail of past six supplies in my Domestic Gas Customer Card [Ref No-5], Ref No-2 and Ref No-4 record is very different.






Table-1

S.No




-1- Mr.T.R.Gnanasambandam SLM[S]/TNSO
Ref No-2
[Supply details]

-2-
Mr.A.Balaravi Chief Area Manager IOCL
Ref No-4
[Supply details]
-3- Domestic Gas Customer Card
Entry
Ref No-5
[Delivery date
-4- Remarks




-5-
1 - 19.02.09 19.02.09 Ok
2 30.01.09 19.01.09 03.01.09 Columns 2, 3, and 4 Entirely different
3 20.12.08 20.12.08 Nil
[Not supply] Cylinder not supply
Distributor sales to black market
4 13.11.08 13.11.08 22.11.08 Columns 3, and 4 different
5 15.10.08 15.10.08 20.10.08 Columns 3, and 4 different
6 20.09.08 - 10.09.08 Columns 2, and 4 different

Hence the point

1. The distributor are given to you wrong information with the supply details,
2. They are not giving the cash memo at the time of refill the cylinder
3. How much cost of the cylinder from godown point? And delivery point?
4. The distributor not allowed refill the cylinder from godown they says in our vehicle will be come at your place, but they are not come

So, the Distributor [Sree Raghavendra Gas Agency] are given to you wrong information with the supply details. I hope you take relevant action against the gas agency.

Please conduct the enquiry in your office and verify the records,

Please take necessary action.

Dear Concern,

Though I feel sorry for you but probably she would be busy that time.Even I am going to get a new connection this week and I am sure she will do everything possible to get me the connection at the earliest.

Cheers
Himanshu

respected sir,
Complaint against "Duaba Gas Agency, jain degree college road, Saharanpur, U.P. ".
consumer no. 2321, SV. No.and Date[protected]/1/84, consumer name - Kamal kumar Gupta.
i wanted to file a complaint regarding these people. i have unnecesserily asked to get a new booking copy made by this gas agency people. everyyear they say that their is something or other is incomplete such as " get original gas papers to show", " id- proof", "photographs". therefore, this booking copy has been made by these people themselves every year. and on top of it they charge Rs 25 everytime. these poeple have all the odasity to misbehaive the their customer.
And, when my son went to book the gas, they tore my booking copy and told my son that they wont issue any gas on this old booking copy. they asked him to get all the relevant papers with photographs than talk to them.
after all this, my son went again with all the original papers and photographs. than after seeing the paper they misbehaived with my son by saying all the nonsense. they had used faul language with him. and not even made the copy. and asked to send the person on who's name the copy has to be made. they say they will do the verification of that person and than they will make the copy.
after all this scene, i complained the manager " Mr. K. K Sharma". the matter has been taken their very lightly. their was no concern for the misbehaivour of their staff. everyone is very reluctant their in their behaivour.
i wanted to know tht what is the need of making the copy again and again everyyear. and when once the copy has been made after checking all the documents than whats the need to do that again. if its not harasment than what is it? please answer it.
And its a request to the higher authorities to keep a check on the behaiviour of their staff.
thanking you,

your sincerly,
Kamal kumar Gupta,
S/O late Sri. K.B.P Gupta,
8, Chander Nager,
Saharanpur(U.P)