[Resolved]  Indane Gas Booking — indane gas booking problem

for booking of phones, when called phones are not attended
Was this information helpful?
No (5)
Yes (5)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

This is highly irritating that your service provider does'nt pick the call whenever its required urgently for booking of cylinder.
Kindly take some action so that we can get and unintreupted service.
dear sir
i m writing this mail from south Delhi, Dakshinpuri L 170, i had been booked gas since 28 jan 2011, but gas has not delivered me, today is 13fab 2011 my service provider is maheshwari gas agency
kindly take some action so that i can get own gas
Dear Sir
I am an Indane customer-= ID 850454 at Palam vihar Gurgaon
The gas cylinder in my house lasts about 20 days
I ve been given 2 cylinders by the company.
I am not allowed a new booking before 21 days.
Hence I ve to live for 2-4 days without gas every month.
My last booking was done in person by me on 23.1.2011. But the booking office (golden gas) claims that the booking was done on 27.1.2011. I did the booking on Sunday 23.1.2011 and there is no confusion about it, but I dont have any written proof.
There is no way to do telephonic booking.
Please look Into the matter and do the needful
Sir
I have gas connection in Dehgam, Dist.Gandhinagar, Gujarat up in PANCHWATI GAS SERVICE, Jawahar Market, Ta.Dehgam, Dist. Gandhinagar, State.Gujarat-382305 and I have booked gas on 24/12/2010 they delivered on 2/1/2011.customer no. is 15856.After I have called to book gas on 23/01/2011, but they said you will book on 25/01/2011. I have booked on 25/01/2011. They did not delivered cylinder on 30/01/2011. So I called again they said your cylinder will coming on next Sunday.Therefore service of agency was irregular because gas cylinder book after 21 days from the date of previouse cylinder delivery date and PANCHWATI GAS SERVICE booked fifteen day delayed after the phonebooking date
pl. check this problems and solve as early as possible, this type problem not done again.

So you are humbly requested to arrange next day delivery of cylinder after booking. And you are also requested to audit of supply to Gas Agency and home delivery done by Gas Agency on monthly base, if there is a difference than it is a subject of enquiry for balance cylinders, where do these go.I must be doubt of agency they sell cylinders in black. I already posted comment on 1/2/11, agency doing samething of booking on 1/3/2011 but action not taken.So do needful

Thanking you.
HI I MANOJ KUMAR RESIDING AT 6-ADARSH NAGAR FAZILKA DISTT FEROZEPUR(PUNJAB) HAVING CARD S.NO.MGS-6534 THROUGH DISTRIBUTOR MUSAFIR GAS SERVICE.NORMALLY OUR DISTRIBUTOR DOES NOT PICK PHONE.NOW I TRIED FOR ONLINE BOOKING BUT THERE I READ A COMMENT THAT THERE IS NO ONLINE BOOKING SERVICE.THIS IS SUCH A EMBARSING SITUATION.WHAT TO DO?
refer consumer no.9186 of govardhan gas agencies, visakhapatnam. As the indane gas has introducted the new system online refil booking, most of the customers are facing to book the gas through online system and finally approaching the gas dealer and the gas dealer simply replying that to the book the gas online you may simply follow the instructions pasted on the board. I feel shame to say that the customer of indaine gas should compulsary have the cell connection to book the gas in front of the dealer. Most of illetrates are facing lot of difficulty in booking the case and they are not able to the gas intime. So kindly look in to the matter and continue the old procedure of booking the gas through phone by the dealer and also direct booking the gas as and when the customer appproaches the dealer and the online system also may be continued in respect the customers who feel convenient to book the gas online. An early action is solicited. Awating for your early reply.
Gurudatta gas service L.B Nagar, saroornagar. service is very bad.when i call my distributer book my gas, than he is not receive him phone.this problem we are faceing lot of problems, other coustmer than complane about this, he say we are work in, so we not attend your phone. we book our gas go in distributer's office than he book. many time we have no time than our gas is not book long time
Consumer No: 67007 S.E. Muthu Agency Velachery, Chennai
Tried to book refill but agency not attending to call. Went personally, but was told that we need to SMS to a number and all bookings would be routed through this number to the concerned agency and the refills would be made. Hence I followed the procedure and booked via SMS. I received the confirmation. However after a few hours I received an SMS that says that the booking is cancelled. Now what do I do? Why was it cancelled and how do I do the booking?

I am already late? I need the refill urgently. Why has not Indane informed the consumers about the new procedure to be followed for booking?

Jayanthi
My consumer no is GC 1267 under your dealer Gorachand Indane service, 27 circus avenue, kolkata-700017 I am a senior citisen and cant walk to book. Last 6 days I am trying their phone no 22872111 and 28650290 but there is no response. I also sent 2 sms to their no [protected] but no response. please help me and try to deliver gas.
Padmakumari Amma
Krishnanlayam, Ettumanoor P. O., Kottayam (Dist.), Kerala – 686 631
Mob : ( C/o Mr. Sunil ) - [protected] E Mail : [protected]@gmail.com


Wednesday, April 27, 2011
The Customer Care Manager
Indian Oil Corporation - Indane Gas
Panampilly Avenue, Panampilly Nagar,
Ernakulam - 682036

Dear Sir,

Sub : Non receipt of cylinder on time when we book for a refil.
Ref : My Consumer No. 34489, Distributor – Priya Gas Agencies, Thavalakuzhy, Ettumanoor – 686631.

This is to bring to your notice about the anomalies happening at the time of delivery of recharge cylinders.

I would like you to discover something that I had booked a recharge cylinder on 9th April, 2011 and my booking number is 138. I have got my last recharge cylinder on 9th March, 2011. I’d like you to let yourself become more and more aware of the fact that I am yet to receive a recharge cylinder after 48 days from my last recharge. Since I am having a single cylinder connection, I could book my cylinder only after passing 15 days from the date of last recharge delivery. Hence I booked for my recharge on 9th April, 2011. Naturally, when I contacted the distributor yesterday, they have confirmed to me that they have printed the receipt on 25th April, 2011. And, in an interesting way, you’ll discover that till date and time, I have not received my recharge cylinder. I wonder if you’ll be surprised to discover that this has happened to us several times.

And I wonder if you’ll be curious to know the fact that I am a 79 years old lady and presently staying with my son and his family. My son is working for a private organization and my daughter-in-law is also working for an organization. Naturally, in an interesting way, you’ll discover that after they leave home, I am the only person available at home.

Maybe it will surprise you to notice that, last time, when the cylinder boy came to deliver the gas at my home, I requested him to keep the cylinder at my home and take the empty cylinder. But he thrown the cylinder at my courtyard and asked me to take the cylinder at my home. Now, of course, I don’t know for sure what you’re experiencing. But perhaps you will be wondering how your delivery boy is expecting a 79 years old lady to carry the cylinder to my home! One of the first things you can become aware about this is, since I don’t want to bribe him all the time, he was acting tough with me every now and then!

I would like you to appreciate the fact that I am a very old, (79 years old), to carry a cylinder to my home. I had to wait patiently till evening till my son returned home to take that cylinder home from our courtyard. Till that time, the cylinder was kept in broad sunlight since I cannot move that cylinder.

With your permission…now, I wonder the following things :
Can you notice why your delivery boy is asking for bribe all the time, at the time of delivering my cylinder? Is there any charge need to be paid to deliver the cylinder at home?

And would you be willing to experience that your cylinder boy is throwing the cylinder at my courtyard instead of keeping the cylinder at my home; when his vehicle can reach up to my door step.

The really important thing is just to be fully aware of that why your distributor is not taking appropriate remedial action to deliver the cylinder on the same day the receipt was printed; even after receiving many consumer complaints about the same?

I also want to remind you of something that you probably already know, which is that there are no proper consumer grievances cell at your website or concerned authority readily available to attend consumer complaints so that such distributors are acting tough with consumers.

Hope You’ll be fascinated and feel a strong compulsion to take appropriate corrective action to rectify these anomalies at the distributors end.

Since I am having only one cylinder, I am facing a lot of difficulties. Hence I would like to apply for a second cylinder. Kindly guide me how to obtain a second cylinder for this connection.

Awaiting your reply, at the earliest.

Thanking you,

Yours faithfully,


Padmakumari Amma
91-[protected]
sir i am krishna nandan ray consumer of indane gas. my consumer no is 22147 and distributor COOKING CENTRE . 77 G.T.ROAD RISHRA HOOGHLY ( W.B) PH NO-[protected]. they are never receve phone call. in this time web page not showing cookig centre in distributor list. then how can we book for refill gas.
Dear Sir
I had got an indane connection in una himachal pradesh for last 5 years, and for last 1 year my gas copy has been misplaced for which on a number of ocassions i have compaint to the office in bangana ( una). we have given application for issuing of new copy but the authorities are not helping us and misbehave with us saying that find ur copy at your own and they will not help us in any case. kindly suggest what to do or either i should go to the consumer forum

regards
lajya devi
Ref: Customer no 44251, Raghavendra Gas Agency, Avadi, Chennai-54

We have made a refill booking in March though SMS in a number, as told by the gas agency earlier. But gas has not been delivered for over 25 days. When we went and asked the agency, they informed that the system of booking itself has changed and that we need to book through the Voice Record Procedure. Last week, we booked by the Voice Record procedure, but God knows when the cylinder will come.

We have tried so many times to contact the gas agency through almost everyday, almost 15 times a day. But every time the number showed busy, when its ringing no body bothers to pick up the call. I dont know what the agency people think themselves as????

Right now the position is that still the cylinders have not yet been delivered and the gas is over, so cooking cannot be done at home.This is not only a concern for us but almost for all the people in Chennai. These things have become a common phenomenon. I request Indane, Chennai to please look into the matter seriously and atleast respond to the customers before we are compelled to take any further steps collectively...
Dear Sir

Online Booking Process. I Find every time we Invalid User Name/Password
My Costumer no.RF09464 My Email ID : [protected]@gmail.com or [protected]@gmail.com Please Help me

Thank's You
Gauri Shankar
[protected]
I M WRITING THIS MAIL FROM BANDEL AREA SOUTH NALDANGA HOOGHLY. MY CONSUMER NO.0291905 NAMED RAJENDRA KUMAR PANDEY AND DISTRIBUTER PH NO [protected], I M VERY REGREAT ABOUT THIS SYSTEM, I M TRYING GAS BOOKING FROM LAST TEN DAYS NO.[protected] BUT ALWAYS ANSWERED ME SORRY PL CONTACT YOUR DISTRIBUTER, I DO NOT UNDERSTAND HOW CAN I BOOK.
I M BOOKING THROUGH SMS, MASSAGE SENT SUCCESFULLY, BUT NOT GET REPPLY DATED 12.06.2011.PL SEE MY MASSAGE AND DO THE NEEDFUL, MY MOBILE NO.[protected] AND MY EMAIL ID [protected]@rediffmail.com

Indane Gas — Not knowing the agency we belong to

We are the customers for Indane Gas for last 30 yrs through the Vir Gas Agency in West Mambalam Chennai. Recently the Vir Gas has been closed. But we do not know how to book a gas refill. Our customer no. is 2302.
Dear sir,
I am MINIRAJU, CONSUMER NO:30689 Distributor name:GEO FLAMES, PUTHUPPALLY, COCHIN, KERALA
I am already refill booking on 27/07/2011 by mail. but they have not supplied cylender till now . GEO flames workers told me that they do not re fill booking through mail . booking only through phone (GEO FLAMES LOCAL DISRIBUTOR PUTHUPPALLY). what can i do ?, please kindly refill my cylinder at the erliast

Thanks&Regards

MINIRAJU

P L Gas Service — Non delivery of Gas refill & re booking without my consent

My Indane Gas Consumer No. is 34522, I have booked a refill on 25.08.2011 in online system of booking having booking No. 353828, after few days i have received a sms that that cash memo No. 7268 will issued against my name & the refill will be supplied shortly. on enquiry i have came to know that the delivery will be schedule on 16.09.11 but till date i have not received the refil.

Not only that yesterday i.e.23.09.2011 i have received an sms that another booking is registered in my name vide No.266636 which was not done by me. As per my observation this is a totally fraud case using my LPG Connection by the dealer.

I request your goodself please arrange to help me in this regard.

Indane Gas — booking problems

ashapura gas agency (Indian gas distributors) phone[protected] & 2751611) always engaged when i want to book my gas riffle cylinder, so i have go your distributors shop for booking & it is very uncomfortable. please do something for that. u can try above landlines no. i hope some action from u.

bajrangi gas agency — non delivery of cylinder

We have booked gas on dt. 10.01.12 your booking no.is 3561 but we sorry to inform you that till today
we have not received cylender.

we are requested kindly make delivery immediately.


With Regards
Deo Narain Mishra
Mob: [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Oil Corporation [IOC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    13271
    Pending
    0
    Resolved
    5155
    Indian Oil Corporation [IOC] Phone
    +91 99 1155 4411
    +91 98 4882 4365
    +91 81 2402 4365
    Indian Oil Corporation [IOC] Address
    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003
    View all Indian Oil Corporation [IOC] contact information