[Resolved]  Indane Gas Cylinder — Agency refusing to provide a receipt for Rs. 250/- collected for replacing damaged regulator

My name is J Sriram. My Indane Gas consumer number is B-18840. My address is 2-2-647/77/E, Srinivasa Nagar Colony, Bagh Amberpet, Hyderabad - 500013.

The name of my agency is Bagyanagar Gas Agencies, Agency Code - 7533581, 1-9-1122/10, Shop No. 16-17, KB Complex, Vidyanagar, Hyderabad - 500044.

As there was a leakage in the regulator, my wife took it to my Gas Agency for a replacement. He charged her Rs. 250/- towards replacement. On asking for a receipt for this amount, he refused to give her one - and said that there will be no receipt provided. He took a photocopy of my gas cylinder issue slip to complete the transaction.

Is this standard practice approved by Indane? Is it not IOCL's responsibility to replace a leaky regulator free of cost? In case of a charge to replace a leaking regulator, is it not the responsibility of the agency to issue a receipt for the amount collected?

Please advise.

Regards,
Sriram