[Resolved]  Indane Gas Distributor, Hyderabad, Madhavi Gas Agency — Irregular gas delivery. Non-existent customer response.

HI, I live in Gachibowli, Hyderabad, and have an INDANE GAS Connection SV.No. 3054504.

Our local agency is: MADHAVI GAS AGENCY, 8-1-307, SHAIKPET, HYDERABAD.
Telephone No:[protected] /[protected]

I have several LONG STANDING complaints about this agency.

1. Their phone is always off the hook or busy. It is IMPOSSIBLE to reach them on the phone to
make a booking.

2. Even if they pick up the phone, they will not take down the booking. If we call for a status, many
times they will refuse to accept that a booking was made.

3. Delivery is irregular and not prompt. Delivery person does not inform when he is coming.

4. If we call for an update, they do NOT PICK UP THE phone.

5. This time, my booking was done on the phone via the "EASY REFILL BOOKING" service. This
was done on 20th April. The service agency refused to accept the booking and had me book
again. Their service person supposedly came on two occasions, and scribbled some notes on the
wall. But when trying to reach them for a re-delivery, their phone is not being picked up.

To date, 22nd of May I have not got my cylinder delivered to me. PLEASE HELP.

THIS IS ROUTINELY TERRIBLE CUSTOMER SERVICE.

Indane should look into this distributorship and streamline their services so that the customers
are not inconvenienced.

-- Aditya.