Indane LPG Complaints - Non Delivery Of Gas Cylinder — Non delivery of gas cylinder

Address:

Uttar Pradesh

Hello Sir,

Despite my best efforts I could not get my booked cylinder from M/s sachan Gas agency, 119/401, Darshan Purwa, Gumti No. -5, Kanpur, till date.the gas connection no. is 563. The booking date is 20.1.11. Phone numbers always remains busy or does not picked up. when it was picked up he assured the delivery . But till today i.e. 08.02.11 (1.45 pm.) I could not get delivery. If anybody can help me in the matter I will be very much obliged.
I would sincerely appreciate if there exist some proper & systematic way of dealing with such situation else it would only lead to consumers dissatisfaction.No communications on this update has been provided to any house member moreover the booking details are also not provided also ineffective handling of this situation was observed as the alternatives were never considered. This situation tested my patience and each time I had to call "Sachan gas" to get my booking details but they didn't considered and regret to provide the same(Booking No. etc) it is taking long time without proactive communication from the other members of the department. Moreover inept communication was also observed as the updates about the situation to others are not provided. Disheartening to say that but last call from one of my house member ended up with department guys BANGING THE CALL on her.This has been observed many times and does not give us any confidence of how things are being run currently.
Please facilitate.