[Resolved]  India: Avenues India Pvt Ltd — Non Receipt of Cancelled Ticket Amount

Address:

Visakhapatnam, Andhra Pradesh

Dear Sir,

I purchase one bus ticket of Kesineni tours & travels through online by using ICICI Bank debit card on 03.08.2011. I cancelled the ticket. But the amount is not refunded to my ICICI bank account. I sent mails to ICICI Bank Ltd and Avenues India Pvt Ltd. We received reply from Avenues India Pvt Ltd that the amount is refunded by order no: 5A403C_ amounting to Rs. 800.00 has been refunded by the merchant as on[protected]enclosed mails below for your reference. The ICICI bank customer care giving reply as "With reference to confirmation received from the biller, we would like to inform you that your transaction dated August 3, 2011 amounting Rs. 1350.00 is a successful transaction and we have not received the refund request for the same" (enclosed mails below for your reference).

So I request you to take my complaint and do the needful.

Regards

G.Satish
C/o.Enmas GB Power Systems Projects Limited,
Plot No.42&51, E-Bonangi, Edulapaka (Post)
Visakhapatnam - 531 021
Mobile No :[protected]
email id : [protected]@hotmail.com


Dear Mr. Satish,

We value your relationship with ICICI Bank.

With reference to confirmation received from the biller, we would like to inform you that your transaction dated August 3, 2011 amounting Rs. 1350.00 is a successful transaction and we have not received the refund request for the same.

We request you to check the same with the biller.

We look forward to more opportunities to be of service to you.

Sincerely,

S Mahesh Babu
Account Manager
ICICI Bank Limited




-----Original Message-----
From: [protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
Date: Tuesday, December 06, 2011 01:01 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE:'ICICICARE=[protected]' Bill Payment



Dear Sir,

I think you don't understand what I am saying. I am asking about are you received refund of cancelled amount against cancellation of the ticket. But you are telling successful booking of my ticket. I don't understand why you are unable to give straight answer. I am asking the refund amount received by you are not? I am surprised with this type replies received from you. If you are unable to solve my problem just give me one reply. We are very sorry to solve your problem. That is enough to me. I don't want to send mails again and again with same issue. I am sending mails from last 3 to 4 months. You are sending same reply.

Kindly solve my problem immediately.



-----Reply Separator-------Dear Mr. Satish,

We value your relationship with ICICI Bank.

With reference to your complaint vide Service Reference Number SR[protected] and confirmation received from C.C. AVENUES, we confirm that the transaction amounting Rs. 1,350.00 dated August 3, 2011 is a successful transaction.

We request you to co-ordinate with the biller for further assistance in this regard.

We are looking forward to your co-operation and assuring you the best of our services.

Sincerely,

S Mahesh Babu
Account Manager
ICICI Bank Limited

I

-----Original Message-----
From: [protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
Date: Wednesday, November 23, 2011 04:33 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Bill Payment

Branch Id : 0060 Account Id :[protected]
Dear sir,

I Receive one mail on dated 23.11.2011 from ccavenue .....


Dear Satish,
Thank you for contacting Avenues.
With reference to your email, order no: 5A403C_ amounting to Rs. 800.00 has been refunded by the merchant as on[protected], the reference number is CCA11IAYB884.


As the refund process has already been initiated as per the bank?s procedures, the amount has been credited to your account accordingly. In case you've not got the refund, kindly provide us with the snapshot of the Bank statement from date of transaction till date and we shall check over the same.


Please note that the cancellation/refund of a transaction is a process which is always initiated by the merchant and CCAvenue plays no role in it.


In case you should have any concerns, please feel free to get back to us.


Best regards,

Amrita Singh
Technical Support Executive

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected] Exts : Merchant queries: 818/819/820 Customer queries: 401/402/403/404
Fax: +[protected]

Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]

Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers?
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
********************************************************************************...⇄


----- Original Message -----
From: gode satish
To: [protected]@ccavenue.com
Sent: Wednesday, November 23, 2011 10:00 AM
Subject: Bill Payment


******** THIS IS MY 17 th MAIL*************
Dear Sir/Madam

I am having account in your bank bearing no.[protected], I booked one bus ticket of Kesinini travels through online on 03.08.2011 and the ticket cost is Rs.1,350/- . I cancelled the ticket. But the amount is not credited in my account till today.
For your confirmation purpose i am enclosing my bank account statement in jpg & mail recived from CC Avenue that amount is refunded from CC Avenue.
Kindly give me reply immediately.

Regards

Gode Satish

Dear Mr. Satish,
We understand your concern.
We would like to inform you that, we have not received any refund instruction from the biller.
For further assistance, we request you to co-ordinate with biller.
We look forward for your co-operation in helping us serve you better.

Sincerely,
Gandhi Raja Shekar Gupta
Account Manager
ICICI Bank Limited

If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee.
You may not be able to access your internet banking account if your mobile number is not registered with us. To register, please visit your nearest branch with a photo identity proof or at select ICICI Bank ATM.
Please do not reply to any e-mail that asks you for your bank account related information/details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc.

ICICI Bank is awarded as the Most Trusted Brand in the prestigious Economic Times - Brand Equity Most Trusted Brands survey 2011
-----Original Message-----
Dear Sir,
I required only one clarification the cancellation amount received by you or not?. If received the amount when it will credit in my account? Because already the transaction over more than 2 months.
Kindly clarify the transaction immediately.
Regards
Satish
-----Reply Separator-------Dear Mr. Satish,

We value your relationship with ICICI Bank.
According to the Service Reference Number SR[protected], as per the confirmation received from the biller the payment is updated at their end and was successful.
Hence, for further clarifications request you to contact the biller concerned for resolving the issue.
We look forward to your co-operation.
Sincerely,
V Shanmukh Prasad
Account Manager
ICICI Bank Limited

ICICI Bank is awarded as the Most Trusted Brand in the prestigious Economic Times - Brand Equity Most Trusted Brands survey 2011
-----Original Message-----
From: [protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
Date: Tuesday, November 01, 2011 03:05 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Bill Payment
Dear Sir,

ICICI Bank Ltd telling that we are not received refund amount. You (Avenues India Pvt Ltd) are telling that amount is refunded to ICICI Bank Ltd. So I am unable to get the money from both of you, since last 2 to 3 months.
Kindly look into this matter seriously and do the needful immediately to rectify the transaction.
Your early action is highly appreciable.
Regards
Satish

[protected][protected][protected][protected]
Date: Tue, 18 Oct 2011 17:20:11 +0530
From: [protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Non receipt of refund amount
To: [protected]@HOTMAIL.COM

Dear Mr. Mathew,
Greetings from ICICI Bank!
If the payment is not effected, the biller will refund the amount within five working days.
And in the interest of our customers? security, we accept e-mail requests only if they are sent from the secure ?logged in? section of www.icicibank.com. We do not disclose account details in response to e-mails sent from the public domain, since such mails are prone to hacking and frauds.
You would appreciate that ICICI Bank gives topmost priority to safe banking and hence follows strict norms, offering the highest security to your account details.
Therefore, we regret our inability to process your request regarding refund of the amount sent through e-mail in public domain.
To enable us assist you promptly, please write to us after logging on to the Internet Banking channel or call our 24-hour Customer Care :
Login to www.icicibank.com
Select 24-hour Customer Care available on the right hand top of the home page
We seek your co-operation in helping us adhere to safe banking practices.
We are looking forward to your co-operation and assuring you the best of our services.
Sincerely,
Anita Bhandari
Customer Service Officer
ICICI Bank Limited
If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee.
You may not be able to access your internet banking account if your mobile number is not registered with us. To register, please visit your nearest branch with a Photo Identity Proof or at select ICICI Bank ATM.
Please do not reply to any e-mail that asks you for your bank-account-related information/details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc.

ICICI Bank is awarded as the Most Trusted Brand in the prestigious Economic Times - Brand Equity Most Trusted Brands survey 2011
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.
Dear Sir/Madam
I am having account in your bank bearing no.[protected], I booked one bus ticket of Kesinini travels through online on 03.08.2011 and the ticket cost is Rs.1,350/- . I cancelled the ticket. But the amount is not credited in my account till today.
For your confirmation purpose i am enclosing my bank account statement in jpg & mail recived from CC Avenue that amount is refunded from CC Avenue.
Kindly giv me reply immediately.
Regards
Gode Satish
Dear Customer ,
This is in reference to your below mentioned mail.
We would like to inform you that the refund process for the below mentioned order number: 5A403C_ has already been completed from CCAvenue for an amount Rs 800.00 on 07th Sep 2011 . We request you to kindly get in touch with the bank. Further if still not reversed the amount to your account then please get back to us for further investigation.
If you require any further assistance, please feel free to revert.
Best regards,
Eappen Mathew
Technical Support Executive
India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone:[protected] Support Exts : Merchant queries: 818/819/820 Customer queries: 401/402/403/404
Fax: +[protected]
Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]
Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india

<<Ac Statement.JPG>>