[Resolved]  India Infoline Ltd. — Dp Client death, they are not solving the issue from last 1 year.

Address:

Amreli, Gujarat

Hello Respected Sir.

Myself Amin. S. Makda from Amreli ( Suarashtra), I have an issue with India Infoline Ltd. The problem is that Dp client is death and he is my father, the DP id is amin2949 with IIFL, In this account there is a joint account with nominee of my name. The problem is that i visit India Infoline office here more than 50 times, and there is no responsible person and not giving solving my issue. please if possible try to help me. Below is the some emails i send to IIFL office mumbai, still they sending me auto generated emails. please read my emails you will know the reasons of my issue.

The mumbai Branch is contacting to Amreli branch, and from local branch they giving wrong information to Mumbai branch, and they sending me auto generated emails. I don't know what to do in this matter. I need help from consumer forum, i am attaching the file in which there is details of conversion with them i done through emails.. please read my emails so you can know the whole matter of this problem. Please assist me what to do further. in this case.

Below here is this emails i done to them:

Reply from Me:
To, India Infoline Ltd.
Main Branch,
Mumbai.

Hello Respected Sir,

Myself Amin S. Makda, My DP ID is amin2949 associated with Amreli Branch( Gujarat). Respected Sir, my Dp id is amin2949 which was used by my father, Shabbirbhai T. Makda, having joint account with my mother name Salmaben Shabbirbhai Makda, with the nominee of my name Amin Shabbibhai Makda. In this now my father is no more. After his death i contacted IIFL office of Amreli branch for the death procedure for the DP account. My father death happen in August 2010, after six month i approach to the office of IIFL Amreli, for clearing my account, and then the authorize person not giving me the correct guidance and procedure for death case, so he misguide me for 6 months, I already submitted the needful documents for the procedure, its already more than 1 year still the procedure is pending, and i am not getting response from the IIFL Amreli branch, whenever i go to them they giving me the time, and date. it will happen soon. I am really feed up with this matter. In this one year I went to them more than 50 times. They don't know the procedure also what to do. Even i submitted the Cheque of Rs. 400 for my debit and transfer share fees, I need this problem to be solved soon. Otherwise i will go with legal procedure with giving the Court Notice to IIFL. If this death case problem is not solved soon. You can contact me for more details, i will explain you in details what problem i faced, there is not responsible person in the Amreli Branch of IIFL, if you need I can give you the name of the person, with whom i interact more than 50 times. But still the case is pending. Please take attention more my issue. and hope you will help me with this situation. Please reply me with your needful once you read my email. Thanking you.

Reply from them :
[protected]@indiainfoline.com
Sep 14 (4 days ago)


to me


Dear Mr.Makda,

Thank you for your email regarding your Login Id:amin2949

As per our telephonic conversation,we are working on the issue and we will get back to you shortly with the status.

Do revert us for any clarification. You can also contact our Customer Service number on[protected] for speedy resolution.

We look forward to your co-operation and assure you the best of our services at all times.

Warm Regards,

Ashwini
Customer Service Officer
India Infoline Ltd

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Reply from Me:
Amin makda [protected]@gmail.com
Sep 14 (4 days ago)


to presbrok


Hello madam.
We have just talk on the phone, after finishing our conversion i got a call from amreli branch and telling me that now you do your procedure from mumbai. we will not do. This is what they telling me.

Amin makda [protected]@gmail.com
Sep 17 (1 day ago)


to presbrok


Hello Madam,

Can you please call me on this number [protected] or [protected], I need to talk with you regarding this matter. as we discuss before. Its Urgent.


Reply from them :

Dear Mr. Makda,

With regards to you mail for Login Id:amin2949

Please note that we are working on the issue and we will get back to you shortly with the status of your application.

Further if you don't get any assistance from the branch you can write back to us so that we can check and assist you accordingly

Do revert us for any clarification. You can also contact our Customer Service number on[protected] for speedy resolution.

We look forward to your co-operation and assure you the best of our services at all times.

Warm Regards,
Kavita
Customer Service Officer
India Infoline Ltd

Reply from Me:

From : [protected]@gmail.com
Date : 14/09/2012 1:35:46 PM
Subject : Re: Fwd: DP client Death case, not getting me solution from more than a year, due to bad service of Amreli Branch (Gujarat). Please Help me.
To : [protected]@indiainfoline.com

Hello madam.

We have just talk on the phone, after finishing our conversion i got a call from amreli branch and telling me that now you do your procedure from mumbai. we will not do. This is what they telling me.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Reply from them :

Dear Mr.Makda,

Thank you for your email regarding your Login Id:amin2949

As per our telephonic conversation,we are working on the issue and we will get back to you shortly with the status.

Do revert us for any clarification. You can also contact our Customer Service number on[protected] for speedy resolution.

We look forward to your co-operation and assure you the best of our services at all times.

Warm Regards,

Ashwini
Customer Service Officer
India Infoline Ltd
Reply from Me:
Amin makda [protected]@gmail.com
Sep 17 (1 day ago)


to presbrok


Respected Madam,

Thanks for replying me back, and i read your E-mail in that you written me that if you don't get any assistance from the branch you can write back to us. For this i already reply you in my previous E-mail that After our last telephonic talk on Friday, After your call i got a call from Amreli Branch and telling me that you do your procedure from Mumbai itself, I will not do your work from here. it means that i done complain of this guys and now they are telling me to do this from mumbai. And now i will not contact them coz they behave rudely, you have to send me your responsible executive to solve this issue. thanking you.

Reply From Me.

Amin makda [protected]@gmail.com
6:48 PM (23 hours ago)


to info


Hello,

Thanks for giving me the reason, and ya the reason you given me now its not fair. you will be correct. But what to do now. I told your executive who is seating here in Amreli about this issue. And this guys telling me the wrong procedure from last one year. I submitted all the document as per the Mr. Suresh Lakum told me here in Amreli.
Even i told him that check everything is this correct or not. And also i suggested him that if i need to open the new account for this or not.. He told me that no need to do that. Give me the client master for the account in which i need to transfer the share. I m really feed-up with the executive seating in the branch here in amreli. And now i will not go in to that branch anymore. Now you have to help me for this issue. I went almost 50 times in the branch and they are not giving me correct answer. Even not using good language. If Your executive or any senior person will come then only i talk with him. I will not talk to Mr. Suresh Lakum anymore. Call me on my phone i want to say many more to you, what problem i face from your Amreli Branch. I need this issue to be solved in 2 days. I think i need to go in Consumer Forum and i also going to register in CNBC Awaaz prehadar for complaining for IIFL. I am also Human being not a machine that i go every time to your Branch and they not solving this issue, and giving me dates dates and dates with wrong information. Contact me if you are the responsible person. thanks bye.

Reply From Them :

[protected]@5pmail.com [protected]@5pmail.com
Sep 17 (1 day ago)


to me


Dear Mr.Makda,

This is with regards to your trailing mail for your Login Id:amin2949.

Please note that we are not able to process the above Transmission case under reason,

In case of client having joint a/c with us, than Dp a/c to be opened in single name (surviving holder) only.

Require Client Master Copy of the account in which the stock is going to transfer in single holder name (surviving holder) only

Fresh a/c closure also required.

Do revert us for any clarification. You can also contact our Customer Service number on[protected] for speedy resolution.

We look forward to your co-operation and assure you the best of our services at all times.

Warm Regards,

Ashwini
Customer Service Officer
India Infoline Ltd

Date :- 14/09/2012 1:23:18 PM
Sent By :- C95688
------Original Message------

Dear Mr.Makda,

Thank you for your email regarding your Login Id:amin2949

As per our telephonic conversation,we are working on the issue and we will get back to you shortly with the status.

Do revert us for any clarification. You can also contact our Customer Service number on[protected] for speedy resolution.

We look forward to your co-operation and assure you the best of our services at all times.

Warm Regards,

Ashwini
Customer Service Officer
India Infoline Ltd

[protected][protected][protected][protected][protected][protected][protected][pr...⇄


Regards
Amin Makda
M/no [protected]
M/no [protected]