India Plaza — Not sending the ordered item

Address:

Rangareddy, Andhra Pradesh

I have ordered two items (Jaipan Grill Toaster and Kids Laptop) on India Plaza online site, vide order No. IN[protected] on November 29, 2010. The items are supposed to be delivered by December 06, 2010. I have paid the amounts using my Citi Bank Credit Card. I have received only Kids Laptop with in 4 days of my order, which was a faulty one. I informed them that the Kids Laptop received was a faulty one, and as per their instructions, I had returned the same to them by courier, with in 2 days of the receipt.

I have not heard any thing since then, and I am keep on raising tickets (as this great site do not have a customer care e-mail ID or a Toll free number) and they are saying some thing or other. One day I called their Bangalore office and the lady who spoke to me was very rude and shouting at me, instead of solving the problem. At last they replied to my ticket that my refund amount for the faulty Kids Laptop is under process and was delayed due to technical problems. And they will ship the other item (Toaster) with in the next 10 days, as it was not available in stock (this was the reply to my ticket in December).

But till today, I have not received the refund amount as well as the Toaster. When I logged in to my account in India Plaza site and checked the status, it is still showing as "will be shipped by 06 December 2010". Also they are not responding to my tickets.

I request the concerned authorities to look into the issue, and also request the people to be cautious before buying any thing in India Plaza online site. They are even not bothering to explain to the customer, and in turn they are shouting at the customer.

BEWARE OF INDIA PLAZA.