India Plaza — product not received

Address:

Bangalore, Karnataka

I purchased 2 combo offer of pressure cookers along with 2 rice cookers on line on[protected] paying by credit card. I received the confirmation assuring that products will be shipped shortly. But it is[protected] I did not receive any shipment from them.I sent several reminders but no response to them. I called them but no one pick the phone. It always on answering machine and no one comes after holding more than hours.
I complaining them continuously and it is more than 20 times but there is no result.
As these products I purchase for home which was not delivered, so it is unpleasant atmosphere at home as I stuck the money. This thing effecting my work at office and peace at home as I am mentally disturbed.
Request you to help me in this regard. Take a strict action against them. Such a fraud companies should not charge further online as they are making foolish to the people.The details are as under:

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Order Confirmation

Dear SGR RIZVI ,
Order Number:
I[protected]

Your order has been confirmed. Thank you for shopping at Indiaplaza. Please find below the details of your order:

Please Note

We will ship out the ordered items as soon as possible and within the shipping time mentioned on the website. You will get regular updates on the status of your order through e-mail and sms.

Please remember that you can always track the progress of your order by clicking on the "Track Your Pending Orders" link on the My Account page.
Your Order Information:

Items Ordered: 1

Total: Rs.1580.00



Your Billing and Shipping Information:

Shipping Method:

Date Ordered: 18-Jan-2013


Shipping Address

7 SEAS HOLIDAYS, 334E , 3RD FLOOR,BATLA HOUSE CHOWK,JAMIA OKHLA,New Delhi,Delhi,110025


Shipment Details

Product Description
Quantity
Price

Prestige Deluxe + Aluminium Pressure Cooker 5 ltr
1
Rs. 1580.00

Total
Rs. 1580.00


Warm Regards
Order Processing Department
Indiaplaza

Should you require any assistance in shopping at indiaplaza.com, please remember that we are just a click away. You can post your query here and your queries will be answered within one working day. You could also call us on[protected]Monday to Saturday - 08.00 Hrs to 20.30 Hrs & Sunday - 09.00 Hrs to 18.30 Hrs)


Shipment Details

Product Description
Quantity
Price

Prestige Nakshatra Pressure Handiv 6.5 ltr Polished
1
Rs. 1589.00

Total
Rs. 1589.00