[Resolved]  India Post — Indefinite Delay in delivery

I have sent a registered post to Dubai via India Post on 3rd Oct, 2013, from Pune (Ex servicemen colony office, Kothrud) ...i was informed that my parcel would reach on or before 14 days but its been more than 18 days and the delivery is not yet made... and the best part is when i asked for enquiry abt my parcel at the same office, the official is replying that we have no idea where it is and we do not know how to track it down if the details are not showing on the website... I am badly disappointed by the service provided by the India Post.