India Post — Speed Post posted on 18th feb but not delivered after passing 18 days

Speed post no EM[protected] IN was posted on date 18.02.2012 from Mumbai to Uttar Pradesh, but not delivered till today after passing 18 days. There is always problem in filing complaint in www.Indiapost.gov.in . In this web in complaint format 'The nature of complaint format' never opens. Kindly help in filing complaint on the above website.
Thanks,
Brijesh gangwar
[protected]
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