[Resolved]  India Times Shopping — Features Not Matching

i was purchased one dosa tawa from indiatimes shopping web site through online, but that is not dosa tawa it was a metal sheet only,dosa will not come out from the tawa with oil or with out oil also,so it is 100% cheating business,on 31.12.2013 i was register a compliant in their web site,case id No.604137 but no response from indiatimes shopping, a reputed times of india group doing this type of business.