[Resolved]  India Today Book Club - United Colors Of Benetton And Swatch Watch — India Today Book Club-United Colors of Benetton and Swatch watch

It's been a year that I bought two watches from India today but never got it delivered. Despite of admitting that it's a mistake, they have not tried to despatch my watches. I have more than 20 email communication with them they just reply we are looking into this issue and keep patience your items would be delivered soon. It's a high time and I am run out of patience and coolness.Only I would advice everybody be careful while ordering any item from India Today Book Club.

Can anybody advice me what can I do against them, should go to consumer court or what legal action I could take?

Pramod Rath
Mumbai
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Aug 14, 2020
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India Today Book Club — problem with swatch watch

I purchased a SWATCH WATCH from India today book club with the details as below:
Order ID :- MITBC-WEB[protected]
Order no.:- INTERNET/0GA[protected]

However, the upper dial of the watch lost in the same day. I enquired various swatch service centers at Bangalore, each of them are saying that swatch does not provide the spare parts individually for its watches, therefore you need to replace the watch from where you have purchased.

I called the customer care number of indiatoday book club[protected], but they are saying that the watch can not be replaced.
i am not sure what to do.

Also please consider the fact that I have invested 2150/- and can not wear the watch even for 1 hour.
Dear Mr.Prashant Kumar Agrawal. Your complaint has been resolved on 22/06/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS

Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

India Today Book Club — Problem with India Today Book Club purchase

I place a order on 24rth of July 09 for "4 Britannica Encyclopedia CD's + Reebok Watch worth Rs.2600 for Rs.499" using my CREDIT CARD and I get delivery on 14th Aug.09 after too many emails to your team (email ID: [protected]@indiatodaybookclub.com ITBC0980260)

But they send me a 4 MUSIC CD instead of 4 Britannica Encyclopedia CD's ! PLUS NOT send me a Reebok Watch worth Rs.2600 !!!

Whey I inform them on same day of delivery, I get reply after 4 days and they tell me to send CD's back to "India Today Book Club, B-47, Indira Enclave, Neb Sarai, New Delhi- 110068." And they also said that they send me a new parcel plus paid me courier fees as soon as they get original parcel.

And I send parcel on 22nd Aug.09 with all 4 Music CD's (in original pack condition) + Invoice Photo Copy + intimation letter + Courier receipt original copy.

Dispatch Details:
Courier: DTDC Courier
Slip # A16057520
Dispatch Date: 22nd Aug.09

Their Delhi office people get delivery on 24th Aug.09 but they not confirm item delivery PLUS still not dispatch my original items PLUS Reebok Watch worth Rs.2600!

I send them too many massages but NO reply (I send emails to their all email IDs : [protected]@intoday.com; [protected]@intoday.com; [protected]@intoday.com; malcolm.[protected]@intoday.com; [protected]@indiatodaybookclub.com; [protected]@indiatodaybookclub.com for fast reply)

And after 15 days just today I received message from "Mr.Kuldeep Singh" : We regret to inform you that the matter has been already forwarded to the concern department. The refund is currently in process and is expected to be with you within-25-30 working days. There are some internal formalities which we have to follow up to arrange your refund of Rs. 499/- so we request you to provide us this much of time to look into this matter. Hope you shall bear with us in the interim.

Now they tell me to wait for 25-30 days! Also they not said anything about my courier charge refund !!!

If I wait for more 30 Days that what is the guarantee that I get refund ? Also if I wait for this many days than I loose chargeback option with my credit card company already 40+ days pass...

Its my a very very bad experience with indiatodaybookclub ....

I also tell them that I am going to post complain against them on forums and your site but nothing! They have NO time to reply or response after payment. Only searching for new buyers...

Very BAD...

Hope to get my full money + courier charges return fast... OR I am going to file a consumer case against this cheater people of India Today Book Club.

Regards,

Siddharth
Hi Siddharth,

Even I m facing similar from India today book club. I had paid 3199 for reebok products on 6th of july but still i have not received any item.
Every time i get same answer wait for 14-15 days. Mr. Kuldeep Singh is the same guy who gave me similar answer 4 times.
Please let me know if your problem is resolved and how?
I thought I was the only one going through hell because of India Today Book Club but I was wrong. I had also ordered for 2 watches in the month of June'09 & TODAY is when I get one of the watches. All these months I must have spoken to over 16 representatives, written many mails & everytime I was told a new story.

I really thought if this way the way India Today serviced their customers there club is soon to be doomed. I must have spent numerous hours, energy & lost my sanity while talking to them. Everytime you call them the last supervisor you spoke to has quit the job - that wasn't too surprising either - I mean who would like to work for a company which doesn't know the word CUSTOMER SATISFACTION.

Now when I received my long awaited package, I wasn't excited at all coz i knew these guys couldn't get it right even now & I was right again - the watch that was sent to me -FINALLY - was a mockery of what SWATCH produces...but at last I am happy that this ordeal has ended & NEVER will I have to speak to INDIA TODAY again

India Today Book Club — Benetton watch UCB

I was been offered through SMS Numero uno watch worth Rs 2799.00 free only i have to pay rs 499/- as postage and handling charges.the watch is delivered to me but it was not of that company as told to me in SMS local made united colours benetton watch send to me which is also not in running condition . Further unique code provided me to claim free gift by logging on www.bookstoday.in/promos.htm, here in spite of several atempt the number is not accepted.It is surprised to me big name and reputed co. like india today book club has done this .
I bought a wrist watch (UCB leather watch) through India today book club but its movements shows some problem from the start itself. I changed the battery but the problem still remains.

What to do?

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