Indian Airlines — Flight missed due to lack of staff

Address:

Mumbai Suburban, Maharashtra

This morning, my mother in law Mrs Santosh Gupta and daughter Neeha Gupta reached the airport at 5 am to board a 6 15 flight to Hyderabad. Despite being a senior citizen; she was provided no help at all w r t the check in process. More improtantly, sfter waiting for 45 minutes in the line, they said that they had closed boarding for the flight.

This is ridiculous service from the country's national carrier