[Resolved]  Indian Bank — Mutilated (torn)notes from ATM

Address:

Uttar Pradesh

Hi there,

Last week my wife withdrew 7,000Rs from Indian bank, Indirapuram ATM.
To her bad fortune she got two 1000 rupee notes in very bad
condition(mutilated, torn). When she told this to me I assured her
that this has happened to me in the past with Karnataka bank and they
took the notes back. ATM was not dispencing the printed receipt (this
is a common case in this ATM) but I was not worried over this.

Now when she went to report this to the bank real humiliation and
harrasment of her life began. The bad treatment by at least 5-6
employees(including branch manager ...he was after all the boss and
displayed his "bossiness" in bad treatment as well). They exchanged
these staements:

- 1 person - You go to your bank(her acc is with ICICI) and ask them
to fix this. Interesting part is: ATM belongs to Indian Bank and we
have to go to ICICI and ask them to give us correct notes. The
illogical part can be seen even by a novice.

- 2 person - We don't put bad notes in ATM and you are lieing. We
don't trust you.

- 3 person - When she said you can check bank transaction and match
it. Answer: we don't have such details and our ATM always
dispense printed receipt (I've never heard such a lie in my life,
number of times I used this ATM without receipts).

- 4 person - If there is no receipt you could have checked your notes
before CCTV camera so that it would be visible there . I can't stop
laughing at this,.. there should be some limit of nonsense these
people utter. A log queue awaiting outside ATM and we are searching
CCTV camera and then counting notes....

- 5 person - These things happen in life, just accept it and forget it

- Manager - My wife asked what would you do if this happens to you in
your withdrawl that all notes are either fake or mutilated? Answer -
I'll simply forget it and go my way.

- When she said she will complain about this? Manager's answer - Go
whereever you can go and complain. We simply don't trust your case.

After all this she felt like these people were talking to a "Chor", a
lier... Such humiliation by people who put these statement in their
policy:
http://www.indianbank.in/pdfs/ccsbook/index_5_1.pdf
I was shocked to see just the opposite of policy statements here(joke
of the millenium):

- Customers be treated fairly at all times <--- See above how the
good the treatment was? and inline with this policy.

- Bank employees must work in good faith and without prejudice to the
interests of the
customer. .<---- Predudice? all bank employees statement confirms this.

- Complaints raised by customers are dealt with courtesy and on time
<---- Yes. They dealt with the complain on time by
just refuting the complain itself.

- Customers are fully informed of avenues to escalate their
complaints/ grievances <----- Yes they informed that go to some other
bank to get the replaced notes even if it was our ATM that did the
whole "".

- Bank will treat all complaints efficiently and fairly as they can
damage the bank’s
reputation and business if handled otherwise. <------- I've not done
this yet, but surely will post this to help other people also not to
deal with this bank, wherever I can. I know though this is not a
fully private bank and thats why they are "don't care" people.


This is just a matter of 2K and I could have agreed to the great
manager's comment "forget it" but it was such a harassment that we
need to post this and at least appraise the guys sitting on top of
these people so that they can take any action, of course, if they have
any respect for their customers and feel business also need some
ethics.

Naresh