[Resolved]  Indian Oil Corporation, Chennai — Distribution of Gas Cylinder - abnormal delay

THIS IS TO INFORM YOU THAT CTM MR:R.K JAISWAL OF SEWRI WADALA TERMINAL MUMBAI IS A VERY CORRUPTED OFFICER.WITHOU TAKING BRIBE FROM CONTRACTOR AND TRANSPORTERS HE DOSEN'T DO ANY WORK.HE CALLS THEM TO THEIR HOUSE AND TAKE BRIBE AND THEN DO THEIR WORK.HE IS NOT ONLY SPOILING THE IMAGE OF THE IOCL COMPANY BUT HAS ALSO DROPPED BACK THE IOCL COMPANY IN THE MARKET.

I WOULD ALSO LIKE TO INFORM YOU THAT HE HAS
PURCHASED A FLAT AT PUNE OF RS 8000000/- AND PURCHASED A FLAT AT GHATKOPAR NEAR R CITY MALL OF RS 2 CRORE 18 LAKHS.AND HAD FINANCED 60 LAKHS FROM BANK.HE PAID RS 1 CRORE 58 LKHS IN BLACK MONEY.HE PROUDLY AND RUDELY COLLECT EVERY MONTH MONEY FROM ALL THE TRANSPORTER AND ALSO TELLS THAT IF ANY ONE WILL NOT GIVE HIM MONTHLY MONEY HE WILL BLACKLIST THEM FOM THE COMPANY.TRANSPORTERS AND CONTRACTORS ARE GETTING SCARED AND GIVING HIM MONEY HE TAKES MONY ON THE ROAD SIDE OR AT HOME HE DOSENT TAKE MONEY IN THE IOCL COMPANY.THEY ALSO GET SCARED TO TELL THIS TO ANY ONE IF AT ALL HE WILL COME TO KNOWE HE WILL CLOSE THE WORK.FOR PAST PAST 25 YRS WE HAVENT SEEN SUCH TYPE OF CTM THIS IS THE FIRST TIME WE HAVE SEEN SUCH TYPE OF OFFICER WHO IS EMPLOYED IN IOCL.

WE ARE TELLING YOU THIS SIR BEACUSE HE HIS COMPLETELY SPOILING THE NAME OF THE IOCL COMPANY IN THE MARKET.YOU PLEASE START INVETIGATING IT AND ALL WILL COME INFRONT OF YOU.

My name is Ramani. C.NO 14352.with Shobha Gas service, Nungambakkam, chennai. I booked through IVRS on 13.10.2011. I have only two cylinders connection and it lasts for not more than 30 days. Till date i have not received the refill. When i checked up with the dealer, he says the supplies are erratic and it will take few more days fro me to get a refill. WHY SHOULD IT TAKE MORE THAN 30 DAYS FOR ANYONE IN CHENNAI TO GET A REFILL. WE FIND IN SOME HOMES THERE ARE MORE THAN ONE CONNECTION WITH 2 CYLINDERS -IS IT LEGAL? WHEN WE HAVE A BOTTLING PLANT IN CHENNAI WHY SHOULD IT TAKE SUCH A LONG TIME. IS THE DEALERS ARE OVERBURDENED WITH MORE CONNECTIONS SHOULD YOU NOT APPOINT FEW MORE AND ORGANISE DELIVERY SYSTEM MORE EFFICIENTLY.
DON'T YOU WANT COMMON MAN EAT AND SLEEP WITHOUT ANY PROBLEM AT ALL. WE ARE SICK OF IT AND EVERYDAY WE ARE SEEING ONLY MISERIES

K A Ramani
[protected]
16.11.2011 8am

abnormal delay in refill gas cylinder — distribution of gas cylinder - abnormal delay

iam a consumer of RANIE GAS AGENCY which is situated in Nanganallur (their phone number is [protected],[protected]).

My consumer number is 48295.

the agency people have been delaying on the distribution of cylinder to me. even now i have booked for the gas well in advance. past 3 months they delivered refill cylinder at 45 days from the date of refill booking.

they inform us that for booking refill cylinder 1)should wait for more than 25 days from the date of the receipt of the previous cylinder.2)they supply the cylinder only after 15 days from the date of booking of the cylinder for refill. so ultimate I got to wait for nearly 40 days to get a refill cylinder.the purpose of posssessing double cylinder is being defeated.

my booking number is 334220 and booked on[protected]. till now i didn't get any message from the IOC regarding refill booking cash memo.

this is very harasement.

kindly take action on this complaints

with regards and thanks
Natarajan

Sir,
My name is Tmt. D. NIRMNALA
Consumer No; 19427
I booked cylinder on[protected] and Registration No: 259601
Even after a lapse of 40 days and more the cylinder was not supplied so I lodged a comp-laint with IOC on[protected] at 11-40 AM
But no response
I made a second complaint with IOC on[protected] at 9-10 PM
Till date i have not received the cylinder NEARLY 80 DAYS HAVE BEEN ELPASED BUT THE CYLINDER WAS NOT SUPPLIED TO ME
I REQUEST EARLY ACTION TO SUPPLY THE CYLINDER TO ME
YOURS FAITHFULLY
D. NIRMALA

Sir,
I am consumer of Indian Oil Corporation, Chennai. I made several complaints through web site and sent letters by speed post. There is no reply. The telephone numbers available in web site are not in use. I could not get Public Relations Officer e-mail address or mobile number. Since 6 months I am badly suffering to get transfer of my house hold gas connection from Chennai to Mumbai. My old consumer No.39851 with Triloks Gas Service, Adyar, Chennai. I have deposited my 2 cylinders and regulator and original subscription voucher handed over to the manager of Triloks Gas Service, because of strike it was promised the transfer voucher will be sent to my address in the first week of June, 2011. I understand that the dealership of Triloks Gas Service has been cancelled. All consumers are transferred to M/s. Adyar Gas Agencies, Adyar, Chennai. My new consumer number is 51317 is in live. My complaints to your complaint Forum/cell are in no use. I once again request you atleast to provide direct contact number and e-mail address of Public Relations Officer, Indian Oil corporation, Teynampet, Anna salai, Chennai-600 018 office to make correspondence directly.

Hello Sir,

I ve applied for new gas connection on 17/09/2011 at "Guru Gas Agency", 14 Davidson Street, Chennai - 1
I ve paid an initial amount of Rs 2320/- and submitted relevant documents to get the connection.
They informed me that it will take approximate of 3 months to get the letter from IOC.
On first week of Dec, i received letter from IOC stating your connection has been approved and you can go and approach the dealer and make the payments to get the new cylinder.
I made the payment of Rs 2900/- for double cylinder on 14/12/2011, to Mr Gopinath and he said that Cylinder will come to your residence with in 3 working days.
Till now i have not received the cylinder to my residence, Even if i am calling to the Agency[protected]/[protected] they are not giving the proper feedback.
Blindly they are saying Regulator is not available, Stove is not available and Lighter is not available etc...
I m keep following since 14/12/2011, but i m helpless.
If i m approaching to the concern agency also, they are not responding with care...
Nearly 7 to 8 times i walked to their agency, but there is no use...
At last i came to know, they have not prepared the document/Invoice for delivering the cylinder

Please help us to get the New Cylinder as earliest.

Regards,
Murugan A
Shree Ganesha Residency,
No 55, B-5, Shanthi Nagar, 6th Street,
Vysarpadi,
Chennai - 600 039
[protected]

Dear sir, I am Subbarao. I am consumer of SELVI GAS AGENCY.KARAMBAKKAM
My consumer No.275.What my grievance is, so far gas cylinder was not supplied. Though my cash memo No.11006/28.12.11was generated by you.
So I request you to make necessary arrangements for gas cylinder supply and take necessary action on concerned agent
Regards
V.SUBBARAO
[protected]

Thank you for making registration

Dear Sir,
I am Subbarao consumer of SELVI INDANE GAS [protected]@KARAMBAKKAM
My Consumer No.275: As per message sent by you on 28.12.11 Cash Memo No.11006/28.12.11 & generated.Even after this, my cylinder was not yet supplied.Regarding this I contacted in person on 11.01.12 & 13.01.12.They told that they will supply tomorrow.Even yesterday also the same reply repeated.
So I request you to take necessary action on the above agent and do the needful for supplying the cylinder.
Regards
V.SUBBARAO
[protected]

Even though I made complaints for two times & one reminder, no response is received.
If it is continued like this, I will be forced to approach consumer court for getting remedies

Date:Sir,
I have requested to provide the solution to get transfer my gas connection, or atleast provide the telephone numbers and e- mail address of public relations officer of your Teynum pet, IOC office, till date no action taken. please do needful.
I am A. Sree Ramulu and my old consumer No.39851 with Triloks Gas Service, Adayar, Chennai. Consequent up on my transfer to Mumbai on my promotion, I have deposited my 2 cylinders and regulator and original subscription voucher handed over to the manager of Triloks Gas Service, because of strike it was promised the transfer voucher will be sent to my address in the first week of June, 2011. With reference to your mail reply for my complaint, I understand that the dealership of Triloks Gas Service has been cancelled. All consumers are transferred to M/s. Adayar Gas Agencies, Adayar, Chennai. My new consumer number is 51317. As advised by you, I requested M/s. Adayar Gas Agencies over telephone to send the transfer voucher, they informed that they need my original subscription voucher, which I have already submitted to M/s. Triloks Gas Services, Adayar, Chennai. In this connection I have written two letters by speed post to IOC, mount road, Chennai on11.8.2011 and 15.9.2011 by enclosing the Xerox copies of receipts/subscription voucher/transfer order etc., and several complaints through web site on 21.6.2011, 1.7.2011, 25.7.2011, 20.6.2011, 24.8.2011, 4.10.2011etc., and requested to solve my problem by transferring/ providing me a new connection at Mumbai. You may instruct M/s. Adayar Gas Agencies, Adayar, Chennai to send the transfer voucher to my Mumbai address to get a connection at Mumbai. I did not understand why you are very careless, not looking in to the matter. How I have to get my gas connection. Is it so much big problem for you? Please look in to the matter and solve my problem. Since 7 months I am suffering badly for food and became sick. Now, once again I request to solve my problem without any further delay or arrange me a new connection.


A.Sree Ramulu, Director (IH), Central Labour Institute, Sion, N.S. Mankikar marg, Mumbai-400022. Residence: Flot No.102-B, Puspasagar apartment, Plot No.62, Sector-20, Navi Mumbai-410209.

Dear Sir/Madam
I Pauline Kanchana, Cust No:32730, resident of s.kolathur, Chennai-117, under the supplier Ranie Enterprises Madipakkam, Chennai-061.I booked for refilled cylinder on 09/01/12 and booking no 363242.I got the sms on10/02/12 that cash memo is raised. Good.

I feel sad to note that my friend got the cylinder on11/02/12 even though he booked the cylinder on 19/01/12and his Cash memo no is1587 dt 01/02/12 but my Cash memo no is8178 dt 09/02/12.

Even though Consumer friendly central booking system is functioning, some where system is not lacking.

I request you kindly look in to it .

I just want to bring to your knowledge that last time also I had this bitter experience.

regards
S.Pauline Kanchana

i AM a consumer of Indane gas from Maruhi([protected]). My gas number is 18856.
I AM ElIGIBLE for TWO cylinders. We cannot draw kerosene from the ration shop.since e are eligible for two cylinders.
Do not we have the right to get two cylinders since one cylinder is not sufficient for us in a month.Pl. consider.

c.D.janakiraman

Dear Sir,

Re: Delayed supply of refill cylinder- Customer No.04066, Mohana Ramiah -
Srinivasa Agencies (Indane lDistrilbutors) No.618-620, T.H. Road, Chennai 600 081.
[protected]

I have recieved my last refill cylinder 16.02.2012. Though the refill order No.5523 dt.15.02.2012, it was supplied on 16.02.2012 the delivery man put the date as 16.012.2012 in his writing.

I have booked the next refill on 05.03.2012. The same has been acknowledged as Ref. No.41366 as booking.
On 23.03.2012 I have enquired about the availability of refill but nothing has been done. So I complained about the dealy for which I received a SMS stating a cash memo No.3589 has been created and the refill will be supplied soon.
Till dated i.e.28.03.2012, I have not been supplied with a refill. What is the reason for the delay.

Why don't the Indian Oil Corporation sell the Cylinders at the original rate without subsidy to those who required
when the dealy occurs. Otherwise we are getting the Cylinders at exhorbitant price.

Please do the needful.

Thanking you,

MOHANA RAMIAH.

I booked my LPG on 12.5.12 and bill generated on 12.6.12. My bill No.4664 against refill booking No. 421025. My last supply was made on 6.5.12. I ts almost 36 days over. I have not received my Cylinder so far. My supplying agency is Shree Chella Agencies No: 118463 at East Tambaram, Chennai.We three are old sr.citizen and we begging some of my friends for immediate usage. Kindly intervene and do the needful at an early date.

R.Sundararajan Consumer No: 30710
8 Dhanalakshmi st. I st Cross
Rajeswari Nagar.
Chennai - 73
Thanking you sir

Distribution of Date Expired Cylinders:

I am a consumer of Prasanna Gas Agency, Padi, Chennai. My consumer number is 1058. Today (30.08.2012) the agency person has delivered a cylinder which has already expired on Sep 2011(C11). The cylinder was in a very bad shape & totally wornout and when we explained and asked for a non expired cylinder, he shouted back saying that IOC is supplying these cylinders...it is IOC's fault & not theirs. All the cylinders which the agency person had, were expired & so we had to pick a better looking cylinder which is also expired. This is not the first time this is happening. I have repeatedly heard the same complaints from my daughters that they are receiving expired cylinders. Hence I request the concerned authorities to take quick action and stop the circulation of expired cylinders as they are very very DISASTEROUS. PLEASE UNDERSTAND THE SERIOUSNESS OF THIS SITUATION AND TAKE IMMEDIATE ACTION.

Best Regards,
Sreedevi PK

Dear sir,

I am G.Murugesan and my consumer No. is 8588 and i apply for a new gas cylinder to Maruthi Agency, Thirumangalam, Chennai.The due date of the delivery is 10/9/12 and we have not got a proper response from the agency still.It has been two days already and also that this is not the first time in delaying of delivery of the gas cylinder.Kindly do take necessary steps for issuing the cylinder with no delay.

G.Murugesan

Dear Sir, I am Manivannan, from Chennai. I am a customer to M/s Anbu Gas Indane Agency, NSK Nagar, Arumbakkam, Chennai. My Consumer Number is 34004. I had booked for a domestic gas refill in August 2012 and the Order booking Number is 391164.

On 25th September I received SMS stating that the cash memo number 9023 is generated and the refill would be delivered soon. With lot of difficulties I could access the agency over phone on 05 October and enquired about delivery. I was told that the refill would be delivered in the same day (i.e. on[protected]. I made call on 09 Oct also and got the same reply. In the mean time I sent E mail also to that agency. But till to day,[protected], the refill is not delivered. The agency is not telling the correct date of delivery.

We could not go any were to avoid the delivery staff's complaint as DOOR LOCKED. We need gas badly.
Kindly make arrangement for immediate delivery of refill

SIR, I BOOKED GAS CYLINDER REF.NO.334162 DT.16.8.12 CASH MEMO NO.4285 DT.1.9.12.CYLINDER NOT YET SUPPLIED.COMPLAINT NO.735KBI.NO RESPONSE.ANOTHER CYLINDER IS ALSO EMPTY, FURTHER I HAVE BOOKED REF.NO.345954 DT.3.10.12 CASH MEMO NO.744 DT.5.10.12.LAST SUPPLY 28.7.12 I REQUEST YOU TO KINDLY TAKE IMMEDIATE ACTION AND EFFECT SUPPLY AT ONCE. THANKING YOU, YOURS, VAI.RAJENDRAN, 79/9, VEDAGIRI STREET, ALANDUR, CHENNAI-16.DEALER SRIDHAR GAS SERVICE, ALANDUR, CHENNAI-16

DEAR SIR, I AM INDANE GAS CUSTOMER OF SRIDHAR GAS SERVICE, ALANDUR, CHENNAI-16 THEIR PHONE NO.[protected]/22322080.MY CONSUMER NO.70589. I HAVE BOOKED REFILL REF.NO.334162 DT, 16.8.12 CASH MEMO NO.4285 DT.1.9.12.THEY HAVE NOT SUPPLIED CYLINDER TILL 17.10.12.I HAVE CONTACTED THE DEALER OVER PHONE AND THEY HAVE NOT ATTENDED PHONE CALLS. FURTHER I WENT TO THE DEALER'S OFFICE ON 6.10.12, 8.10.12, 11.10.12, 13.10.12, AND 15.10.12 THEY TOLD THAT THE CYLINDER WILL BE DELIVERED TODAY.I HAVE SEND SEVERAL MAILS THERE IS NO RESPONSE. DATE OF LAST SUPPLY 28.7.12. I HAVE RECEIVED 4 CYLINDERS ONLY FOR THE YEAR[protected].KINDLY TAKE IMMEDIATE ACTION FOR SUPPLY OF CYLINDER.VAI.RAJENDRAN, 79/9, VEDAGIRI STREET, ALANDUR, CHENNAI-16 CELL.[protected]