[Resolved]  Indian Oil Corporation, Chennai — IVRS complaints Failure

Address:Chennai, Tamil Nadu

IOC Cooking Gas (Indane) had thought that it has introduced a novel system of Gas booking through IVRS. I have booked gas on 25-4-11 with no ; 201633 Consumer No: 1759. The distributor Ma Kiruba Agency ( Tel[protected] never supply in time and I am yet to get supply.The IVRS donot have complaint port and giving a complaint is a great task and it could never be done .Is it a mistake by the regional office or doitibutor. The IOC is more supportive to its distributor rather than consumer.
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Aug 13, 2020
Complaint marked as Resolved 
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I booked the cylinder in S.E. Muthu Gas agencies, Velachery, Chennai-47. The date of booking[protected],
with no: 225275, and my consumer no 67463. I called IVRS Phone Booking no: ([protected]) and i get my status. They gave one Memo No: 6348. I check with the Gas Agencies[protected]. They confirm today delivered my order. Again i called today they are shouting me and they once more they confirmed today delivered my order[protected]. But still now i did't get my Cylinder.

I really disappointed for their service.
Please let me know how to change the registered Mobile number which was already registered in the IOC IVRS since I want to change the number already registered with IOC Ltd.Thre is no provision in the system to change the registerd number. IOCL wants me to bring the phone number from which the first cylinder was registered after the new system was introduced which is not possible since the person who was working under me inadvertently registered his mobile no. Now since he has left the services I am not in position to ask him to bring his mobile handset for cancelling the registered number.
What is the solution for the above
Please let know.
Nagarajan
Chennai [protected]

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