Indian Oil Corporation Ltd — Reluctant attitude of two wheeler servicing

Address:

South 24 Parganas, West Bengal

My name is Debanjan Chakraborty.I reside at East Kolkata Township Project, near Ruby General Hospital. This complaint is all about negligent and violent atttude of the washman, working at Bypass Services,one of the dealer of much esteemed Indian Oil Corporation Ltd.situated at,3B,Rash Behari Avenue Connector,Kolkata-700107.
It is very much unfortunate to mention here that I,being one of the customer of Indian Oil Corporation since a long period of time,received such a shocking worst experience in my life while on 28.04.13,I went to Extra Service,for washing cum cleaning of my Two Wheeler,bearing Registration no : WB 01 AA 4135.I have asked the washman, for the necessary cleaning works and in reply,I was told that it will be done soon after.But, one of the washman,named DOODHKUMAR, came out and said that it is not possible to clean a two wheeler,since four wheelers are required to be cleansed of firstly (because the washmen gets more incentive in washing four wheelers than a two wheelers and that is probably the reason why these washmen feels reluctant to wash two wheelers).But prior to this I have already verified that the washing works are done on firstcumfirst serve basis and for which,no prior booking is needed to be done.So there does not arises any questions of cars being kept waited in queu.On conveying this fact to the washman aforesaid,he reacted in a violent manner,inspite of knowing the fact that,I am his consumer.For about the whole day I was kept waited and lastly the service was done,as if some kind alms or grants was given to a beggar and I literally felt like it.This is the plight of ordinary people like us.I would solicit your kind interference, so that this sort of incidence may be stopped at once and for all. My Email ID is dbnjn.[protected]@gmail.com.My contact No.is [protected].Thanks and Regards.