[Resolved] Indian Oil Gas Cylinder (Indane) — Sri Revathy Gas Agency , Medavakkam, Chennai,Not Delivered in Time-Defective cylinders are always delivered | |||
Dear sir I am a resident Of Plot No 14, 1/1036. VGP-Pushpa Nagar, Shanti St, Medavakkam, Chennai - 600100 . Mobile: [protected].. Consumer No: 25164 In my area (MEDAVAKKAM,Chennai)the INDANE gas agency is Sri Revathy Gas agency. 3 months back they delivered me a defective cylinder which once plugged started to leek. The next day i returned the gas cylinder but they did not replace me instead they asked me to pay for another one. Moreover the delivery is not prompt and the delivery boys sell the cylinder to nearby hotels..They are delivering cylinders 20-25 days after booking. . Today 22-Apr-2010 also they delivered me a defective cylinder...we did not receive the cylinder and returned back..The delivery boy abruptly scolded us and told he will bring the cylinder only after a week back.. I am totally dissatisified with their service. Since, the gas cylinder is a life and death matter i feel i cant adjust with the same .... Please take this issue seriously and address it as early as possible In anticipation of your earlier action K.syed mohamed [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Indane Gas -Sri Revathi Gas Agency, Medavakkam is the most WORST in terms of customer service. We have been using Indane for more than 25 years in various parts of Chennai like Adyar, Mylapore, Thiruvanmiyur etc. None of the Gas agency was like this Sri Revathi Gas Agency.
Leave alone new gas connection, once you get the connection also, even to get a refill they make you call 100 times and they dont send the gas cylinders promptly.
May times we have suffered with empty cylinders.
Each time you call them, their number is always busy. after 2 to 3 days of repeated trying I once got ring but they did not pick. I went to office and was shocked to see them putting all phone receivers down to avoid phone calls. We cannot go to their office everytime for new cylinders right. WORST service ever by Indane agency.
Leave alone new gas connection, once you get the connection also, even to get a refill they make you call 100 times and they dont send the gas cylinders promptly.
May times we have suffered with empty cylinders.
Each time you call them, their number is always busy. after 2 to 3 days of repeated trying I once got ring but they did not pick. I went to office and was shocked to see them putting all phone receivers down to avoid phone calls. We cannot go to their office everytime for new cylinders right. WORST service ever by Indane agency.
Their lines are always busy, even if it rings no one picks up the phone. We have to try very very hard to get their lines and when they pick up they dont even speak for a minute. Just takes the consumer no and says ok; then immediately cuts down the phone. If this is the case then how can the phone lines be busy for hours to gether.
Some one needs to take action on this.
Regards
Deepa
Some one needs to take action on this.
Regards
Deepa
I agree with Deepa's Comment. Line was alwasy busy. I tried for the three lines. Even if it rings no one is responding. Its very hard to book the gas. Also the time taking to deliver the gas is taking more than one month.
Regards,
Santha
Regards,
Santha
Hi,
We too face similar problems - line always busy, takes a month for refill, delivery not done and told us locked eventhough it wasn't and when asked, we were told to rebook.
Is there any forum where we can take forward these issues?
Regards,
Chithu
We too face similar problems - line always busy, takes a month for refill, delivery not done and told us locked eventhough it wasn't and when asked, we were told to rebook.
Is there any forum where we can take forward these issues?
Regards,
Chithu
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My Name is Charles Sebastian. I applied for a New connection in Sri Revathy Gas Agency in the month May 2010. Still now I am unable to get the connection. Whenever I am calling them they are telling it will take another one month. I asked the reason last month, they said, due to free gas connection offered by tamil nadu government we are unable to give. then This month I asked them. now they are telling that the Indane is not releasing order for new connection. I asked them when can I expected? for that they are telling that they can not give any assurance. Can you please take the action at earliest.