[Resolved]  Indian Oil / Indane — Complaint regarding domestic gas

From,
Jacob Mathew
Palacottu Jacob Nivas
Kripa Nagar H. No.2
Kottarakara,
Kollam (Dist)
Kerala-691506
phone:[protected]
Respected Sir,
Iam a customer of domestic gas-Indane and the agency being Orient Gas agency, Kottarakara, Kollam (Dist). My customer number is OG752. I have taken the last cylinder on 10/2/09 by cash memo no.277085.
For the next cylinder i have booked by phone on 16/2/09 and the booking number is 6211. I waited till 11th march 09 bur i didnt receive the cylinder. On enquiry i was told that i have not booked for the cylinder and if i need a new cylinder, i have to book again .my booking no.6211 was owned by someone else.Hence i booked again, new booking number being 3857.The officials told me that the booking number was not the criteria, but the date on which the cylinder is last taken is only the criteria and you will be issued with in one week. But till date i have not received.
I request you to look into the matter at the earliest and take nessasory steps to bring out a fool proof method in the booking system, since we are well aware that the agencies do this malpractises for selling the cylinders outside the customer circle at our cost.
thanking you
Yours Sincerly
Mr.Jacob Mathew