Indian Oil Corporation [IOC] Complaints & Reviews

श्री मान
मेरा नाम कुंदन कुमार है मैंने 2 अप्रैल को इंडियन गैस के शुभ लक्ष्मी गैस सर्विसेस a-138/3, विकास मार्ग, शक्करपुर, delhi 110092 नए कनेक्शन के लिए अबेदन
दिया था जिसका अबेदन संख्या [protected] और अबेदन देते समय मुझे बताया गया था की १ एड्रेस प्रूफ़ फोटो कॉपी और एक आई -डी प्रूफ़ की फोटो कॉपी और दो फोटो ग्राफ चाहिए क्यूंकि मैंने बताया की मैं किराये के मकान में रहता हूँ इसलिए उन्होंने मुझे बताया की आपको अपने रेंट अग्ग्रिमेंट की भी एक फोटो कॉपी देनी होगी जैसा की मुझे बताया गया मैं सरे दस्ताबेजो के साथ मैं गया और उन्होंने ने नंबर भी लगा दिया और जानकारी देते हुए बताया की अगले 15 दीन को बाद आपके पास एक क्न्फोर्मेशन latter आपके एड्रेस पे भेजा जायेगा और आपको उस लत्तेर को लेकर और साथ में आपको ३६६० रुपये भी लेके आने होंगे तब आपको नए कनेक्शन दिए जायेंगे और उनके बताये अनुशार मेरी पत्नी गई और साथ में वो सरे प्रूफ़ की फोटो कॉपी जो उन्होंने पहले भी जमा करवाई थी पर अब उनका कहना है की आप अपने रूम ओनर की आई -डी प्रूफ़ भी देनी होगी पर मुश्किल ये है की हमारे रूम ओनर यहाँ डेल्ही में नहीं रहते और ये बात उन्हों ने पहले भी नहीं बताई अब आप ही बताइए की मैं क्या करून आज मैंने उन्हें फ़ोन करके ये बात बताई भी पर वे ये बात मान ने को तैयार नहीं और मुझे गैस की बड़ी आवस्यकता है कृपया कर मेरी परेशानी कम कोई हाल निकले मैं आपका सादा आभारी रहूँगा आपका

कुंदन कुमार

Today at 22:05 hrs i reached IOC Retail Outlet to get my vechile filled by Rs. 500/=, RO lights was fully luxed and coz of that i entered RO. 1st i got my debit card transaction approved and reached to fueling point for fuel and got the fuel. but when asked for air pressure their attitude was indifferent and show thier incapability to honour my need, i said u just activate the same and i'll do the same but their PSU attitude didn't allowded them. I requested for compliant book but they started talking like that they have done something great by fueling my car at 22:10 hrs as thier RO is operational till 22:00 hrs. If case is like that then whay they have entertained my resquest for fuel at 22:05 hrs. RO blently refused for complent book as it goes under lock & key after 22:00 hrs. As per my understanging customer has liberty to use services round the clock.

At last i approched company Sales Offier and again his attitude was not customer friendly. I[censored]rban customer is not satisfied how can we persume rural they are addressing rightly. Reliance / Essar has proved thier worthyness in past but againg circumsatances has not allowed to continue for long.

Are we living in the world of customer delightness of British raz.

My submission is for change in PSY official attitude atlest

regards
Sanjeev

Dear Sir/Madam,
I am Indranath Ray, consumer no:KS23090.Myself is a 10 years old customer of Indane gas.Our gas pipe connecting cylinder to stove is replaced by your below mentioned dealer in less than 01 year ago.The portion connecting the stove is geting cracked and we are ourselves cutting and changing it and now it became very short.
Inspite of our several request to your below mentioned delaer over phone for last 10-15 days nobody bother to visit us and change the pipe.Please advice who will be responsible incase of any accident?
Dealers detail,
Rama Indane,
SCO-144, Sector-21-C,
Near ICICI Bank, Faridabad.

You are kindly requested to take immediate action and help us.

Regards,
Indranath Ray,
H.No:8, 2nd Floor,
Block-III,
Eros Garden, Charmwood Village,
Faridabad-121009.
Tel:[protected].

I am consumer of Kandhari Gas Service, Plot No.A-63, Pocket-00, Sector-2, Rohini (Ph.[protected] & have lodged complaint for gas leakage in their cylinder (computerised thru Tel.1260) twice(Last complaint No.1 dated 5th May 09 & Complaint No.3 dated around 30April09 ). My consumer No. is KT-975, Add:140, E-4, Sector-7, Rohini, Delhi in name of Rajender Kumar Jain. But Nobody cares for response to leakage comlaint. This has been happening for last 3 years (delivering leaking cylinders due to walve problems). I have complained earlier in this forum only, but no improvement in their behaviour.

Dear Concerned,


I M Nitin kumar s/o Sh.Prem Kumar H.No.21, St.No.1, Bajra Colony Rhaon Road Ludhiana.Maine ek naya gas conection Aman Gas Service Basti Jodhewal Chowk Ludhiana se liya hai .Unhone Hame ek hot plate single jabardasti di hai jabji ese koi rules nahi hai ki gas connection ke sath hot plate leni pade.or ek single hot plate ki price bhi 915/-Rs..Jab hamne iska virodh kiya to unhone hamare sath mis behave kiya.please help me because mujhe is hot plate ki jarurat nahi hai.
Company name..Aman Gas Service Opp.Highway Service Station G.T.Road.Basti Jodhewal Chowk Ludhiana.Ph.No.222029, 2225339

Custmer No.10389.
s.v. no.[protected]
hot plate bill no. 652

Dear sir/ mam,
I m gurvinder singh working as mechanical engineer in Hero Honda Motors Ltd, Haridwar has encountered a problem during petrol filling at IOCL retail outlet situated at IIE SIDCUL, BHEL Haridwar.
At 2:30 PM on 5 may 2009, i have visited the outlet for getting petrol of 100 Rs for my Motorcycle . During this course of action i had given 1000 Rs note to the salesman and asked for remnant . Salesman returned 400 Rs and refused me to give another 500 Rs . The managing staff has also supported him . When i have asked for the bill and complaint Managing staff refused to give the same

Regards
Gurvinder Singh

dear sir,
last night i changed my cylinder i found that new one was leaking i made a complaint early morning at 6, till the time they have not sent anybody to replace the cylinder. i have made 3-4 phone calls and their answer is we are sending. if emergency situation will be handled in this manner then who will be responsible for this delay?
consumer no. 24799
gas agency shivalik agencies
city chandigarh

sir,
iwould like to bring to your notice that the agent of my area has charged me 4100 for new connection, wheras the information provided me in an offering letter is 1250 per cylinder and 150 per regulater amounting to rs 1400.

And also he was saying that he could not provide me a connection without stove so he has included the cost of the stove (2500 approximately) ammounting to rs 4100.

So i would like to know what is the actual amount i need to pay. And whether i can go for it without stove and whether i can have double cylinder connection rightaway.

Dear Sir,

with reference to my consumer no. 20303 dt 17.11.2008 which is transfered from M/s Sondhi Gas service, Saket, New Delhi whose telephone no. is 29551868, 29555238.I have received NOC Document from M/s Sondhi Gas Service and submit it to M/s Prakash Gas Service, Railway Road, Amethi(UP), whose telephone no. is[protected], 295413 and receipt no.is 1828 dt 21.11.2008. But till date I have not received any status both the agencies.Both the agencies are harrassing me and not giving any respectable response. In this process over six to eight month has been passing and my problem is becoming very serious day to day, since my wife is a patient of asthma and my children is very small they can not handl this problem individually. so look into the matter and do the needfull as early as possible.

regards

RAM JI MISHRA
VILLAGE & POST OFFICE, GANDARI
TEH. AMETHI, DISTT. SULTANPUR(UP)
MOB NO. [protected], [protected]

This is for your kind notice that the delivery-men of NEELKANTH GAS SERVICE, C-1/12, VASHIST PARK, PANKHA ROAD, NEW DELHI-46 never carry the weighin g machine with them.When we ask them to weigh the cylinder they always say that" we don't have the weighing machine." when contacted the proprieter of the agency, he said that INDIAN OIL CORPORATION does not supply any weighing machine for the same, and the proprieter as well as manager of the agency misbehave with the consumers.
You are requested to direct the proprieter of the agency to send delivery-men with weighing machine to weigh the cylinder at the time of delivery and respect the consumers.

Dear sir,
I transferred my LPG connection from Ambika gas Agency Ramgarh sekhawati dist. Sikar Rajasthan to M/s Bissau Indane gas Bissau Dist jhunjhunu Rajasthan on 30/4/2009. The Ambika gas agency is given to us transfer of gas conformation letter by hand to onward submission to M/s Bissau indane gas distributor & we have submitted the same to them alongwith my gas transfer vaucher but the employee to M/s bissau indane gas is not accepted the letter and told us that conformation of gas is to be done by us only through post & you have to wait for 15 days. We will get the connection of LPG only after receipt of conformation through post only from ambika agency.
I talked with the owner of the agency but no positive reply came
Sir, i Request you to register my complaint and take necessary action against the agency at the earliest.
your action in this regard will be highly appreciated.

thanking You
yours faithfully
Shiv Kumar Joshi

From
Cust no: 26993
Nagarajan,
No. 31, Block-II, Govt quarters,
Lawspet, Ashok nagar,
Puducherry-8.
To
The Manager
Indane Oil (Indane)
Chennai.

Sub: Regarding the Gas Leakage Complaint.
Respected Sir/Madam
We are the customer of (Indane)TILLAI agency, Puducherry. A Gas has been delivered for us on 16/4/09 from that agency. On that date we got a leakage problem so we have complained on tat date by telephone. But they have respond after 2 days. But they came and changed the rubber washer but still we are having the same problem with the same cylinder. We have trying the phone line for nearly 2 days but no response. It’s an emergency issue. They are not providing good customer service. So Kindly I request u to take necessary action and do the favor for us.
Thanking you
Yours
R.Nagarajan

Sir,
my cust no. 10053. Gas is leaking from the cylinder supplied to us once we put in the regulator for consumption. we have been trying to reach the supplier (ren agency, Mysore) but no one would pick up the phone on the 30th April and the 1st May 2009. This morning (2nd May) some one did respond on the telephone and a complaint was given at 10am. Inspite of repeated request for a complaint number none was given. We waited till...

Sir,

We are a customer of Indane gas agencies pattammal since[protected], for the recent past we are in the situation of facing the booking of cylinders and delivery very difficult. We are double cylinder holder but the we were provided one cylinder for a month the distributor used to say that the booking interval between one cylinder and the other is 20 days from the delivery of the last cylinder and the billing date will be 10 days from booking date and the delivery will be within 7 days from the date of billing. Though we are a joint family of 8 members we are facing a difficult in getting restored by the agencies.

I have already made a complaint with the distributor but they never rectified our queries. Instead of that we are illtreated by the delivery man and the booking agents.

So please kindly consider our complaint and make our member count in the family and provide at least a cylinder in 20 days interval and I also request that we made the complaint upon our inconvenient only and not to force you to take action against any of the said person. So please rectify of queries as early as possible


our Consumer no:34177
Agencies name : Pattammal Gas Agencies
Address :490, Mudichur road,
West Tambaram,
Chennai - 600 045.
Cylinder last delivered : last delivery date[protected] before that[protected]
Thanking you,

Yours true,

consumer

34177

The Indane Gas agency Nabarun Gas Agency, Burnpur Road, Asansol Code No. 39140399 is harassing my mother who is staying alone in Asansol. They have kept the revival application for one month and after getting a approved one from Durgapur Zonal Office still they are not confirming to supply the gas stating unwarranted reasons. The rules shall be strictly adopted to this agency who are mis using the authority by harassing common people.

i had asked local petrol pump about decleration of winner announcement of car in a tank offer ended on 30 april 2009.I recd answer that no body/consumer ever recieved any prizes all this prizes are already fixed by top auothority & for their family member. Is it true ? please ask indian oil company about the preocess of selection winner & how it will be announced.
thanks
ashish jain
raipur(cg)

Dear Sir,

I am customer of Indane LPG from 2004. I took the first connection at Cuddalore, Tamil nadu. Then as i was been transfered to Raipur, CG, I applied and the connection was been transferred to Raipur. Without any difficulty i got the connection. After six months i converted it into double cylinder connection. My Consumer no is NO4350. From 8/8/2006 till 17/12/2008 i was in Raipur. My job is tranferrable. And again i am been transfeerred to Patna. I surrenderd the regulator in the agency( Nikta Agency, Near water tank, sector I, Shankar nagar, Raipur - 7) and did all the formalitites at raipur and got the security deposit. While preparing the TV, the concerned person typed my name wrong. I asked them to change it. but they informed me it is only the consumer no. matters.
I came to Patna on the 3 of january 2009 and went to the near by Indane gas agency(Ankhand Jyoti, alpana Market). At that time idon't have address proof so they send me back. After getting my accomadation and the lease document I went to the Agency. He said My name is mentioned wrong and rejected to give the connection.Eventhough I was ready to produce Affidavit for the same. all the documents are correct except my name is spelled wrong. Moreover he is advicing me to go for a new connection(single) along with Gas stove etc. whcih will costs me around Rs 3500. Why i will go for it, since i am having a double cylinder connection in hand? If anybody help me to solve this problem. I am been harresed for four months.
Thanks /Regards

Bhubaneswar
Dt. 30th April 2009

To,
The Manager,
Customer Care Division
Indian Oil Corporation Ltd.

Sub: Complain against delaying in getting the second cylinder.

Sir,
It is unfortunate that I am not able to get a second cylinder after 6 months of my application deposited at Kleen Gas, Kharvel Nagar, Bhubaneswar. Your agency is saying that cylinder is not available with them always. I met them several times (around 10 times) at their office. Also they are not giving any tentative date of availability of cylinder. It is very difficult to manage with a single cylinder as a minimum of 10 days is required to get a refilled cylinder from the date of booking.

I have applied for a second cylinder at Kleen Gas, Bhubaneswar (Booking No. 240, Date of booking – 1/11/2008).My Consumer No. is KLG 15704 at Kleen Gas. I purchased the first cylinder from Noble Indane, Sahid Nagar, Bhubaneswar on 01/12/2005, T.T.V No.- 87213

So be kind to facilitate in getting the single cylinder as soon as possible.

Thanking You

Yours faithfully



Braja Mohan Debata

L.B – 182, Stage – 2
Laxmisagar Brit Colony
Bhubaneswar.

e-mail: [protected]@yahoo.co.in

Our LPG Gas cylndr connection no. is 2785 and the name of the Distributor is M/S. Saieesh Enterprises situated at Anandbhag Safilguda; Secunderabad 500047
When I approached him to book the cylinder he says it is in the dead list The connection is in the name of my Mother who recently died in jan 2008 He asked me why we did not book the cylinder for the last one year. Then I told him that we had to lock the house for an year because of the demise of my mother.

Then he is asking for the death certificate of my father also. my father died in 1965 and his death certificate is not at all available now.

He is not suppling the cylinder. So we are unable to ocupy the house without cooking gas connection.

Please advise me what to do

Dear sir,
This has refernce to indane gas agency in Dehradun (clement town area- LISHEN GAS AGENCY).
Respite repeated reminders for the last 7 days for delivery of gas cylinders to our home, the official at the gas agency(the booking person) behaved very rudely to us on the phone when we called her today.

Our indane gas no. is KG19711 and the gas was booked on 10.04.09 and the delivery time was assured to be within 15 days. The official has been promising us that the gas will be delivered on the same day when we call them for reminders.

It's been a week.

I'm 61 years old and for a woman half of my age to show rudeness to me on my rights is not justified.

You are requested to take immediate action against such behaviour on the part of the official at the gas agency. It is acceptable to us that the official concerned say that we will get our gas supply in one month but it is not acceptable to us that the official show rudeness to a consumer and to say that they will not supply gas to us.

The tel no. of the gas agency is[protected]. Their address is mentioned below:-
KISHEN GAS AGENCY
SIMLA BY PASS ROAD, DEHRADUN

Awaiting immediate action.

Subhash
+[protected]