[Resolved]  Indian Postal Dept — PILFERAGE OF INSIDE CONTENTS OF A REGD PARCEL( VALUABLE SAREES OF RS 4000) WITH PRINTED PAPER MATERIAL

Address:

South Goa, Goa

COMPLAINT;-Inside costly sarees of regd parcel replaced by equal wt of books during transit
Submitted by: J.S.R.Parabrahmam
Category: Post Office
Complaint against: Indian Postal Service,Vascodagama,Goa And Eluru,A.P
Complaint Number: 10368
Amount loss/claim: Rs. 4,000
Whereas a regd parcel with new clothes was sent from vascodagama main post office on 13/5/2011 under reg no a1520 addressed to sri.M.S.N.Murty,retd a.E,electrical,near subbammadevi high school,ramachandraraopet,eluru,west godavary dt,a.P,5340002,,on the top of parcel clearly mentioning clothes inside,the same was refused by the receiving party(addressee) at eluru(a.P) on the suspicion by touching the parcel in hand that books were inside whereas clothes were mentioned on the face of parcel. The same parcel was returned on 27/5/11 at 13.00 hrs when only lady at home was very busy by post man.
During last 8 years,at vascodagama,the normal practice of postal authorities was to issue delivery instruction slip for parcels to come and collect from delivery office.But this parcel of 1.9 kgs was delivered at homewhen housewife was very busy to notice the touch of books instead of clothes and tampering of stiches of parcel.
When the undersigned returned at 14 hrs,checked the parcel and noticed heavy material like books inside the parcel and immdtly made a complaint in writing personally attending vascodagama main post office to the post master(hsg) and shown the parce and contents,and obtained acknowledgment at 14.35 hrs on 27/5/11 itself.The post master then checked the wt of parcel and foung it is nearly2.25kgs,that is nearly 280 gms more than the wt booked originally and noted the remark on her copy.
When the fate of a regd parcel spending rs 85 thro once reputed for honesty like indian postal dept,then what is the fate of ordinary parcels and costly magazines and books sent thro unregd parcels and speed post?
as such the postal dept,though this parcel was not insured only reposing lot of faith in its sincerity for delivering regd letters and parcels without any tampering ,is it not the responsibility of concerned postal authorities in goa and eluru(a.P) to do r thorough enquiry to catch hold of these culprits in the mail service staff of I.P.O at an early date and compensate the aggrieved party for the loss of 2 valuable sarees costing rs4000 atleast for the faith I reposed in the honesty of postal dept atleast for regd articles atleast.


The post master at vasco da gama,goa says the tampering might have been done at eluru,a.P and other post office throws the blame on the originating post office or during transit at vijayawada,a.P.But the postal dept shld somehow findout the culprits,to instill confidence in the public in indian postal dept,as business of postal dept is slowly draining out to pvt couriers who takes proper care for delivery tho may charge double the postal charges.In this case whereas postal dept charged 85,courier charges 200 but articles delivered safely,without loss of inside articles of rs 4000 in the process

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