[Resolved]  Indian Railway — Non AC Coaches from TVM to NDLS

Dear Railways

This is to bring to your notice about the apathetic attitude and service on train Number 2625 – Boarder Trivandrum , on[protected] to Delhi 7-09-10.The I ssue is regarding the unserviceable condition of AC system on coach B1.From 5th September – 2010 11.30 am to 6th September – 8.30 pm 2010 .

Despite repeated reminders to the B1 coach attendant , nothing more than careless argumentative attitude was displayed. The staff blind response was ,” Every thing is working fine” when in reality passengers where sweating and suffocating. The AC supervisor was unavailable when the passengers sought his presence. And When the issue was conveyed he was unresponsive. When the issue was escalated to the TTE on 6th ..there was luke warm response and nothing done.

During all this time passengers were suffocating and sweating due to the AC not working. When frustrated passengers sought explanation and resolution from the staff on duty and the TTE , then the matters was conveyed to the Nagpur Station by the TTE and things were temporarily resolved by the engineer at Nagpur station ,after a full 32 hours of repeated complaints and desperate requests by the passengers to the Staff and TTE.

We the passengers of coach B1 , Train 2625 , aboard have been pained about callousness of the staff and the journey turning out to be suffocating and unpleasant . We request you to look into this matter seriously, take action deemed necessary against the staff and to avoid repeat of any such callous attitude or such unpleasant event in future and make Indian Railways a more customer sensitive and professional organisation .



Please find attached the written complaint with the PNR details of the passengers.

Regards
Jiteesh/Babu
[protected]/[protected]