[Resolved]  Indian Railway Catering And Tourism Corporation — Framing of false allegation and non payment of my due refund money

Sir,
My son Akshay prasoon booked a ticket through IRCTC vide PNR No. [protected] to travel from Mumbay to New Delhi for 7th June 2010. The schedule of departure of train was 22.00 Hrs. Due to some unforseen reason he missed and could not succeeded to board the train. thereafter he tried to withdraw money from ATM to buy air ticket in the denomination of 5000 twice but even after debiting the amount from his account he could not get the money. Above all he went to airport where he again tried to withdraw money to buy air ticket and he got the same. In the mean time debited money also credited as the date changed from 7th to 8th. He purchased air ticket from the counter of Go Air and traveled by air and reached the destination (New Delhi) on 8th June 2010. In line with railway rules I filled TDR for refund of admissible money as the passenger didn't traveled by the train. After about three months IRCTC replied that the passenger has traveled and in accordance the claim has been repudiated by Railway. On 20th April 2011 IRCTC informed that the ticket booked through my USER ID (singhak) has been deactivated on the ground of wrong claim.
Sir, I have sufficient documentry evidence to prove me right. State Bank of India account statement shows that after departure of train ATM has been operated at Mumbay Railway Station twice and at Airport it has been operated once. The certificate from Go Airlines (India) Pvt Limited showing that Akshay Prasoon has booked the ticket vide PNR No. KS859T;BOM-DEL dt. 8th June 2010 and traveled on the same. These two dcumentry evidence is enough to show me inocent and the charges levelled by the IRCTC is false.
Sir, I am approaching your kindself to look in to the above matter and guide me what to do next.
My e-mail ID id [protected]@iocl.co.in