[Resolved]  Indian Railway — Refusal to Issue Ticket

I am a cancer patient and had to travel from Jammu to Mumbai for periodical checkup at Saifee Hospital, Mumbai under cancer patient quota in 3 A compartments. I had hospital letter issued by Saifee Hospital which was signed by the doctor with hospital stamp on it under registration number 34748. I approached to reservation counter # 2734 at Jammu Tawi railway station on 22nd November 2012 at 1415 hrs. to book my ticket. The person at the ticket counter refused to book my ticket by rejecting the hospital letter saying that it doesn’t have the doctor’s stamp on it. I went to the DRM’s office and brought the matter to his attention, he said that it has nothing wrong with this letter as long as hospital stamp, registration number and doctor’s signature on it, it is acceptable. I came back to counter again and told the person at the said counter what exactly DRM said to me. I am very sad to say you that, the person at the ticket booking counter insulted me in slang language as SAHAB KA BAAP BHI AAYEGA TAB BHI MAIN TICKET NAHI DUNGA and he thrown out the hospital letter at me. I request you to look upon this matter. Person, who doesn't have any sense of manner, should not take any post of public interaction. I request that strong actions should be taken against the IRCTC staff because this is a blunder of IRCTC. Think once that how a cancer patient can travel in such scenario as it is a long journey from Jammu Tawi to Mumbai and there is no confirmed seat available in tatkal booking too. I stepped out the station and found out a travel agent and booked a tatkal ticket for the next day by paying extra charges to the travel agent also spent two days and night at Jammu Railway station to board the train to Delhi and then a day at New Delhi Railway Station with escort. Now sir, what will be your comment after knowing my horrible experience with the railway organization? I was mentally tortured by the ticketing staff. Probably I don’t know how many passengers have been suffering like me on daily basis. I have submitted a complaint vide complaint reference No. W/NR/FZR/[protected] on 5th December 2012 on IR Web Portal under complaints and suggestions page for the reimbursement of my ticket. Hopefully I will get justice from our prestigious Railway organization by accepting my claim ASAP. If you want to know any other information apart from this please let me know through the email. My email address is [protected]@gmail.com. The concession letter from my hospital is attached for your consideration.
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Aug 13, 2020
Complaint marked as Resolved 
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Hi
Myself Vikram Nalkare I use your Train services quite often.
but on 25th May 2017 I was booking a ticket from Tatkal Quota from online IRCTC Portal
where I`m a register login user, My Tickets were from Hyderabad To Pune by Mumbai Express
Train No:-17032. I Had completed filling all the required details and later i went for the payment
option there also i had filled all the required card details as i was booking 3 tickets the total was 1350/- which was deducted from my Account. But the i did not got any booking and later i did not received my money also. Requesting you to kindly Refund My 1350/-.(I have attached the Transaction Proof) of my Bank

Hi
Myself Vikram Nalkare I use your Train services quite often.
but on 25th May 2017 I was booking a ticket from Tatkal Quota from online IRCTC Portal
where I`m a register login user, My Tickets were from Hyderabad To Pune by Mumbai Express
Train No:-17032. I Had completed filling all the required details and later i went for the payment
option there also i had filled all the required card details as i was booking 3 tickets the total was 1350/- which was deducted from my Account. But the i did not got any booking and later i did not received my money also. Requesting you to kindly Refund My 1350/-.(I have attached the Transaction Proof) of my Bank

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