[Resolved]  Indian Railway (South Eastern Railway) — NON-REFUND IN RESPECT OF TDR FILED ON 22/05/2010

Address:

Chennai, Tamil Nadu

Dear Sir,

Given below are the correspondences, made with IRCTC as of date. Though the minimum period of 90 have lapsed, I have not get back my refund amount of Rs.2920/-. In my case there is no fault on my behalf. Since the train has got delayed by more than 10 hours, I have to cancell my ticket. A lower middle class persons like me may not be in a position to wait for such a long duration to get back the refund.

Please take up this matter with the concerned division concerned and do the needful.

Thanking you.

Yours faithfully,
S. Rajan

[protected][protected][protected][protected][protected][protected]
To

[protected]@irctc.co.in

As required, I am furnishing hereunder the details :

PNR No.[protected]
Transaction ID [protected]
Class - 2A
Date of Journey - 22/05/2010
Train No.3352
From station - Coimbatore JN (CBE)
To station - Trivellore (TRL)
Booked on - 5/5/2010
Reference - ekt[protected]
TDR Zone - SER
TDR Filing date - 23/05/2010
Forwarded to Railway on - 05/06/2010

Hope it is enough for your goodself to proceed further.

Please do the needful.

Thanking you,

Yours faithfully,
P Ramesh (Rajan)

[protected][protected][protected][protected][protected][protected]
--- On Thu, 19/8/10, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:


From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: TDR Reference No.ekt[protected]
To: "SRINIVASAN RAJAN" <[protected]@yahoo.co.in>
Date: Thursday, 19 August, 2010, 8:34 AM

Dear Customer,

Please send us your pnr no to assist you better.





Thanks & Regards,
Anupama Massey
[protected]@irctc.co.in
www.irctc.co.in
[protected] Message from [protected]@yahoo.co.in[protected]
[protected][protected][protected][protected][protected][protected]
Date: Tue, 17 Aug 2010 13:28:50 +0530 (IST)
From: SRINIVASAN RAJAN <[protected]@yahoo.co.in>
Subject: TDR Reference No.ekt[protected]
To: [protected]@irctc.co.in


> Dear Sir,
>
> I am writing further to my letter dated 12/08/2010 requesting your
> goodself to settle my claim amount of Rs.2930/- (against which TDR
> filed on 23/05/2010), paid through my Credit Card
> No.[protected] (Payment gateway ICICI) towards purchase of
> ticket from Coimbatore to Chennai (Train No.3352) of dated 22/05/2010.
>
> I once again reiterate, I have filed the TDR beacuse the train has
> got delay by more than 3 hours and there is no fault on my behalf.
>
> Under these circumstances, If you are not goin to settle my claim
> amount before this week end, I will take up this issue with the
> Ministry concerned / Consumer forum.
>
> Please expedite.
>
> Thanking you,
>
> Yours faithfully,
> P. Ramesh Alias Rajan
> The Hindu
> Mobile No.[protected]
>
[protected][protected][protected][protected][protected][protected]
>
> --- On Thu, 12/8/10, SRINIVASAN RAJAN <[protected]@yahoo.co.in> wrote:
>
>
> From: SRINIVASAN RAJAN <[protected]@yahoo.co.in>
> Subject: TDR Reference No.ekt[protected]
> To: [protected]@irctc.co.in
> Date: Thursday, 12 August, 2010, 4:30 PM

> Dear Sir,
>
> Thanks for your email.
>
> You have stated that the refund will be processed as per the rules.
>
> I wish to submit that in my cause there is no fault on my behalf.
> Due to train got delayed by more than 3 hours (in my case more than 8
> hours), I have no other alternative expect to file TDR.
>
> The Rules may be relaxed for these type of special cases.
>
> If you want me to represent my case to your higher Officials, I shall
> send a mail to them also. Please provide me with the email id of
> your superior Officer.
>
> Please don't give undue hardship to a genuine customer like me.
>
> Please advise me suitably in this regard. My mobile no.being [protected].
>
> Your early action in this regard will be very much appreciated
> Thanks.
>
> Yours faithfully,
> Ramesh (Rajan)