[Resolved]  Indian Railways — Irregularities in train services

Address:South Dinajpur, West Bengal

Sir.
I am a regular passanger of Gour express travelling to and fro each week from Balurghat to Sealdah station since last 5 years.Things were Ok a year ago when running of the train was punctual.But about a year ago, Smt Mamata Banerjee introduced a new passanger train From Balurghat to NJP Station.Things turned worse since then.The same coaches are being used for both the trains.Hence the Balurghat Malda Passanger which carries the reserved coaches of Gour Express from Balurghat to get them attached with The Gour Express at Malda cannot start at it scheduled time that is 5.05pm since the coaches are with the NJP-Balurghat passanger
which is regularly late to arrive at Balurghat by 2-3 hrs.So once the later arrives and the coaches are again fitted with Balurghat Malda Passenger it is usually 7.30-8.00pm and passengers of Gour Express have no way but to remain stranded at Balurghat station.Their plight is not over yet.When Balurghat Malda Passanger arrives at Malda station running 2-3 hrs late,Gour Express which is supposed to carry the reserved coaches from Balurghat is found already left Malda.Now the coaches are either attatched to some other sealdah bound Train like Padatik Express/Uttarbanga Express/Hate Bazare Express etc whose route may not coincide with the route of Gour Express.Passengers who are supposed to visit Naihati ,Bandel or Bidhannagar stations often have no way but to get down at other stations and reach their destinations by Local trains.This has been a regular affair now and the authorities seem to have turned a blind eye to our plight.I hope this complaint will be addressed by Railway Authorities as soon as possible. Dr Somnath Ghatak
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6269
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information