[Resolved]  Indian Railways — Mismanagement in allocating berths after confirm booking

I had booked First Class ticket from Indain railways website with confirm ticket bearing PNR number[protected] on 5th Feb'10. Train No 0439/NDLS LKO SPECIAL

I had 2 confirm tickets, and was alloted Coach No - H1 , Seat No 13 & 14.

But on boarding train on 10th Feb'10, we got to know that there is no seat available in H1, and we were forced to sit in 2nd AC, even when seats in First AC were vacant.

On several request we were given torn pillow and stained bed sheets, which had foul smell. The quilts were used several times and were full of dust.

The customer pays extra to ensure good services and smooth travel, forget about the basics, our Indian Railways have management issues at primary level on coach arrangement. We regret to say that we belong to such system of inefficiency and carelessness. I don't understand how can we talk big, when such basic facilitations are in a major mess.

You are request to give us explanation on this mismanagement, else we will be filing a plea in consumer court.

Avikal Johri
[protected]