[Resolved]  Indian Railways — Changes in e-Ticket

Hi,
When there is a mismatch in details of a passenger, cant it be changed by submitting necessary identity proofs? I am not asking it to be done during travel. But what if there was some mistake say like gender, during tatkaal ticket booking. You cannot cancel or neither tickets will be available to book again. So as 48hrs are still there for journey, isn't the Chief reservation officer capable of changing it when we approach with proofs?
Even Banks accept in case of mismatch, when provided with proper identity proofs.
Whats the way to handle this?
Thanks,
Sandhya
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6269
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information