[Resolved]  Indian Railways — Served poor quality food and Rude and un-decrease behavior by Pantry Car In-charge Mr. Tripathi

Address:

Delhi

Hello sir,

I did travel in JAT JAMNAGR EXP. (Train # 12478) from new delhi to Vadodara in 3AC Class on 26-Dec-2010, My PNR Number was [protected].

During my journey I had faced the following problems

1. Used bed sheet and blankets was given to us by some person, who was claiming himself as Cotch Attendant. He was not in his dress.

2. Pillow and towals were not given to us even after demanding for that. So called Cotch Attendant deny to give us pillow and towals saying that
"It was there, If It is not there, I am not responsible. Pasenger before you must have put it some were. Search for that your self.

3. The quilty and quantity of food is very poor they have give us three small chappti and one aaloo sabzi but charged the full meal cost 35/- Rs.
Water, Pickels, Curd and One Dal ,One Sabzi and rise was missing from food. Even Food was served very late. When I contacted Pantry Car Incharge
"MR. Tripathi" on this issue he says that he do not have food stock hence he can not give us full food. He also says that he do not care about the
Complaints. In his Words "Khaana he to Khaoo Warna Jaao, jo karna ha karlo. Mera koi kuch nahi kar sakta. Bahoot dekhe he tumhare jese pasenger"
In short Pantry Car Incharge and service boys was so rude and non-sense.

In the evening, the diner was served at 10:10 pm by B.K. Tripathi. When we asked why so late; he replied sarcastically ''Khana de to raha hoo, nahi dunga to kay kar loge?'' which was not as expected from IRCTC employees. MR. Tripathi has given the full and good food to his friends sitting in next compartment to me.

4. cleanness of coaches were in pathetic situation. From New Delhi to Jhansi no clening was done. On my complaints at Jhansi Train Supervisor has arrange some cleaning at Jhansi.

5. Even on demand, the Pantry service boy Mr. B.K. Tripathi did not supply the cash memo or bill for the meals and breakfast.


5. In whole journy AC was not working. AC Technical Incharge in train says that tere is some problem in AC hence it will not work. Where as I myself
seen that in 2AC class AC was in working condition.

6. No Coch attendent was in the Coach


I have also logged a complaints on official Complaint book. My Complaint # 30 dated 27/12/2010.

Mr. H.K. Singh PNR # [protected] was witness that all of my above compaints is true.

I request to consumer forum to do needful action against relevant authority.

Arun Mathur