[Resolved] Indian Railways — Disability Certificate

vibha22

from Kolkata, West Bengal

Address:

Howrah, West Bengal

I would like to bring your attention to the harassment done to the Handicapped People when they go to buy a ticket from the counter producing their Concession Certificate.
Shouldnt there be a separate counter for the handicapped? If atall it is there, there is nobody to attend and assist the handicapped. They have to stand in the same queue as others to get their tickets done which is inhumane on your part.
The people sitting at the counter always have a problem making concessional tickets either have a problem with the stamp, it should be A ROUND STAMP or THE STAMP IS NOT CLEAR ENOUGH or THE NAME OF THE DOCTOR IS NOT LEGIBLE, etc. They always have a reason to avoid making such concessional tickets. I would like to mention one such place where they always have a problem with the Certificate whereas we have been getting concession from other counters in the city. This is the RAILWAY BOOKING COUNTER near ELGIN ROAD. They seem to have a problem every time.
Why dont you train your people enough in this matter so that they understand the value of other's time and stop being negligent towards them.
It would be nice if you could make the Concessional Certificates ONLINE and issue a Handicapped Card which could be verified by the authority when they are travelling. This Handicapped Card could be of the size of a PAN Card which is convenient to be carried than the normal A4/Legal size papers.
It is an earnest request to you to look into this matter and find a more convenient way so that the Handicapped People are saved from running around sometimes to the Government Hospitals and sometimes to the Railway Booking Offices for no reason. Hope you will look into this matter urgently and make India a better place to live in for the disabled.
Regards

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Indian Railways reviews

View all 6269 Indian Railways Reviews

Comments

SANJAY HORO

from Mumbai, Maharashtra

To,
D.R.M.
Eastern Railway
Asansol
Subject:- Complaint for issuing invalid reservation ticket.
Dear Sir,
I Sanjay Horo (27) son of Naiman horo (50) Residing at J-67 Shyamali colony PO. Doranda Ranchi-2 Jharkhand,
1.On date 14/12/2012 at 18:47 I have taken Reservation ticket from jasidih railway station for the journey of jasidih to hatia on date 15/12/2012 train no.18621, my PNR no.[protected].
2.On date 15/12/2012 at 20:50 I have boarded train from jasidih railway station as my ticket is confirm and showing confirm seat at S-3, seat no. 65, 66.
3.In S-3, seat no. 65, 66 But two person are already seated there then I check there ticket and PNR no.[protected] and [protected] show same seat confirm to them.
4.Then I spoke to TTE, Mr. D.K singh and G.Toppo who were on duty they check in there Chart list and they told me that tour ticket has reservation from jasidih to hatia but boarding from ranchi to hatia, so you are not entitle on this seat neither you allowed to travail in this ticket.
5.Therefore I had correctly filled the ticket reservation application form.
6.Therefore I had to travelled whole journey standing and inconviance, as I am post polio Orthopedically Handicapped person from right leg therefore I suffered 8 hour journey with very difficulties like physically and mentally harassment because train was over crowded due to heavy crowded passenger as next day Bank exams and SSC exams where in Ranchi. Due to this heavy crowd not got place to seat.
7.As my father was travelling with me my father is also patation of “Pulmonary Embolish” one year ago he operated in CMC hospital vellore Doctor Advice him not to stand continuously for 2-3 hour.
8.Therefore kindly consider my case as serious issue and take an action against it as per railways rules.
Your faithfuly
Sanjay horo
[protected]
[protected]
[protected]@gmail.com