[Resolved]  Indiatimes — Non Delivery

I had ordered for a mobile phone from Indiatimes Shopping website on May 30, 2011.
And I logged a complaint on June 8, 2011 for the non-receipt of the product.
To my surprise when I called up customer care and spoke to 3 different tele-executives and all the three times my call was disconnected after I asked them about the details of my shippment.
Lastly I spoke to one more guy from Indiatimes who in turn asked me to contact Aramex Courier. I called up Aramex and got a very stupid kind of answer. Later I went to their website and got the below details which I would like to share with all:

Shipment Number: [protected]
Pickup Date: 5/21/2011
Shipper Reference:[protected]
Shipment History
Location Date Activity
Mahipalpur- Hub,India 06/08/2011 07:45 PM Shipment Forwarded to - Banglore City-Main
office,India
Mahipalpur- Hub,India 06/04/2011 05:51 AM Shipment Forwarded to - Banglore City-Main
office,India
Mahipalpur- Hub,India 06/03/2011 09:00 AM Shipment Delay - Uncontrollable Due to Carrier
Mahipalpur- Hub,India 04:13 AM Shipment Forwarded to - Banglore City-Main
office,India
Mahipalpur- Hub,India 06/02/2011 08:11 AM Shipment Delay - Uncontrollable Due to Carrier
Mahipalpur- Hub,India 08:03 AM Shipment Forwarded to - Banglore City-Main
office,India
Delhi City-Main office,India 06/01/2011 11:33 AM Shipment Forwarded to - Mahipalpur City,India
New Delhi,India 04:40 AM Shipment Record Created
Paharganj,India 12:06 AM Shipment Received at Origin Facility
Shipper Receiver
110001 Delhi 560076 Karnataka
Connaught Place Bangalore
India

Sad part of the story is that the Aramex customer care tele-executives told me that the shippment was off-loaded many a times due to security reasons.
My question is: This should be not the first time they are delivering a mobile phone, then why this circus.