[Resolved]  Indiatimes / Dolce & Gabbanna Women's Perfume — Product Not Delivered despite payment

Reference Order No.:[protected]
Order Descripton : Dolce & Gabbana The One Deodorant For Women - 150Ml.

I received an empty box on 31/10/2009 from Pafex Courier.

Order Date : 19/10/09
It takes 11 days for Indiatimes to send an empty box of item.

Customer service skills at their call centers are atrocious. Not well trained. Monotonous repetitition of words such as 'apology' without any action/meaning.
The staff requires serious training to handle customers.

I had sent a mail thereafter on 31/10/09 which got responded by Desendar Kaur - Customer Service on 01/11/09 with fake promises of delivering the item, promises on wrong SLA's, etc.(Copy of my complaint mail attached).
No responses from thereafter, despite my reminders.

Would request you to take some action against such casual shopping experiences which leaves behind unfair experiences.

Best Regards,
Sanjukta Chatterjee
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