[Resolved]  Indiatimes — indiatimes shipped wrong item

this is with regard to my order no. [protected] with Indiatimes.com for a pair of Skechers shoes size UK 10/US 11 as a birthday gift for my brother. However, when I gifted the package to my brother, he opened it only to discover that it was the wrong size (US 10.5) not UK10/US 11 as i had ordered! The very next day i called the indiatimes customer care where one nishant kumar took my call and when i brought my problem to his notice and he curtly told me that i should have intimated indiatimes within 72 hours and nothing can be done now. i repeatedly requested him to try to accommodate me but he was in no mood to listen or help. I then wrote an email to the operation head at indiatimes explaining the situation to him and asking him to arrange for an exchange of the wrongfully sent item but they too refused saying the 72 hours were over.
i would like to repeat that
1. This entire problem arose because indiatimes sent me the wrong size, its their fault and not mine and they should fix it at the earliest.
2. please consider this a special request since the package was addressed to my brother and was meant as a gift for him so i wanted him to open it on his birthday which was yesterday. I am only asking for an exchange not a refund!
i had to buy my brother an alternative gift since this one doesnt fit him, so i spent Rs 5000 on a new pair of shoes and also i have paid indiatimes almost Rs 3000 for a pir of shoes which are the wrong size!