[Resolved]  Indiatimes Shopping — Poor customer service

Guys i have sent the following mail pasted as it is below to the following email address. Hope i should get a response.

[protected]@timesgroup.com; [protected]@timesgroup.com; vineet.[protected]@timesgroup.com; sunil.[protected]@timesgroup.com; sumir.[protected]@timesgroup.com; surendra.[protected]@timesgroup.com; indu.[protected]@timesgroup.com; mahendra.[protected]@timesgroup.com; dinesh.[protected]@timesgroup.com; upen.[protected]@timesgroup.com;
sk.[protected]@sequoiacap.com;
sumir.[protected]@sequoiacap.com
[protected]@indiatimes.co.in; [protected]@indiatimes.co.in;
[protected]@timesgroup.com;
[protected]@timesgroup.com;
[protected]@timesgroup.com;
[protected]@timesgroup.com; puneet.[protected]@indiatimes.co.in; [protected]@indiatimes.com; pranav.[protected]@timesgroup.com;
[protected]@timesgroup.com; [protected]@timesgroup.com; readers.[protected]@timesgroup.com

[protected][protected][protected]
Dear Sir/Madam,

My name is Prashanth Gajra and to start with I am not a happy customer of Indiatimes. I have been given a nice run around by your senior staff (Amit Sharma and Sindhu). I thought I would be in safe hands if managers are dealing with my issue. I was totally wrong in thinking so because they seemed to be in a mood to close this issue by misleading me rather than resolving.

I would request you to go through the complete chain of Email to understand the issue. For proof purpose you can also open the case number 861186.
I believe that now I have given charge of this issue to the right people who are sitting there to serve the customers. Now it’s up to you whether you want to win/lose a customer for ever.

Note: If you feel that I have not escalated this issue to the right person then please ignore this mail and provide me with the email address of the person who can help me.

Regards,

Prashanth Gajra
________________________________________
From: Prashanth Gajra
Sent: Friday, December 05, 2008 8:06 PM
To: 'Cancellation'
Cc: 'customerservice'
Subject: RE: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Amit,

I have a total of three connections from Airtel on my name so I am entitled to redeem three orders. I request you not to take this issue to a misleading route. Please stay on the issue which I have escalated and give me a resolution for the same.

The order which you are showing to me is booked on the mobile number [protected] and now I want to place order on a different mobile number which is 984XXXX360. I have created a different user id to redeem the GC so this doesn’t violate your policy.

I hope you will understand the issue and provide me with a resolution immediately.

Regards,

Prashanth Gajra


________________________________________
From: Cancellation [mailto:[protected]@indiatimes.co.in]
Sent: Friday, December 05, 2008 5:55 PM
To: Prashanth Gajra
Cc: customerservice
Subject: RE: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Dear Mr. Prashanth,

We apologize for the inconvenience due to the delay in responding to you.

As per the investigation against your below mentioned mail an order is reflecting against your User Id and below mentioned are the details of the same: -

Payment Detail
Payment Mode : Citibank Diners Credit Card (FT No:[protected]
Atom Tx ID :
Atom Tx Remarks :
Advance Payment Recieved :
Total Order Amount (INR) : : 269
Shopping Cart Discount (-) : 0
Total Payable : : 269
Gift Certificate Redemption (-) : 200(GC[protected])
Net Carrot Redemption (-) : 0
Net Payable : 69




Billing Details
Name : prashanth gajra
E-Mail :
Phone : [protected]
Day Phone : [protected]
Mobile : [protected]
Address : City : Hyderabad
State & Country : Andhra Pradesh, India
Zip : 500068




Order Status History


From Status To Status Date Tracking Name Variables Updated
Verified Order shipped Nov 29, 2008 circonia123 AWB Number---[[protected]]
Remark---[ok]
Shipment Date---[Nov 29, 2008]
Courier Name---[elbee couriar]
Payment Recieved Verified Nov 27, 2008 ManishY
Order Under process Payment Recieved Nov 27, 2008












Sub Order Detail

Sub Order Number : 1729057 Change Status

Order Number : [protected]
Catalogue Name : Electronic Zone
Merchant Name and Number : Circonia(101603)
Item Number / Product Number : 1987696
Item SKU No : CO092
Item Title : Transcend 1GB Pen Drive




Further we would like to inform you that each customer is allowed to redeem the GC once only from his user id. So, as per the above mentioned case history you are not eligible to place any new order by redeeming the Gift Certificate allotted with Airtel Bill.

We thank you for your time & patience. We value you as our customer and your satisfaction is most important to us.

[protected][protected][protected]
Warm Regards,

Amit Sharma
CRM Operations – Indiatimes Shopping.
http://www.shopping.indiatimes.com


From: Cancellation
Sent: Tuesday, December 02, 2008 10:20 AM
To: 'Prashanth Gajra'
Cc: customerservice
Subject: RE: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Dear Mr. Prashanth,

At the outset, please accept my apologies for the bad experience you have had whilst shopping with us. Please allow me 24 hours to investigate and revert to you on the matter.

[protected][protected][protected]
Warm Regards,

Amit Sharma
CRM Operations – Indiatimes Shopping.
http://www.shopping.indiatimes.com


From: Prashanth Gajra
Sent: Tuesday, December 02, 2008 7:53 AM
To: Cancellation
Cc: customerservice
Subject: RE: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Dear Sir/Madam,

Can I have update on this issue? Ideally I would like to get a resolution by today EOD either through email or phone (984XXXX360).
I would not hesitate to escalate the issue if I don’t get to hear anything from you by today EOD.

Regards,

Prashanth Gajra
________________________________________
From: Prashanth Gajra
Sent: Sunday, November 30, 2008 12:30 PM
To: [protected]@indiatimes.co.in
Cc: [protected]@indiatimes.co.in
Subject: Gift Certificate from Airtel Expired before time (Attn : Mr Amit Sharma)

Dear Sir/Madam,

My name is Prashanth Gajra with Airtel Mobile Number : 984XXXX360 and Airtel Account ID : 104-100XXXX93. Since 10 AM today I am trying to use the Gift Certificate (GC[protected]) provided to me by Airtel to purchase some item on your site. But when I enter that GC number a message comes which says "The Gift Certificate is Expired". Airtel had clearly mentioned on the bill that the Gift Certificate is valid till 30-Nov-2008.

After getting the message I called your customer service number and spoke to Floor Supervisor by name "Sindhu" regarding this issue. She advised me to email my concern through email to this email ID. The interaction ID for the conversation is 861186.

Kindly let me know the way so that I don't miss the offer and place the order.

Regards,

Prashanth Gajra