Indiatimes Shopping — Non refund of courier charge

Address:

Central Delhi, Delhi

I purchased a product 'Creative Inspire T3130 2.1 Speaker' from 'https://shopping.indiatimes.com' on 10th Feb 2013.
Product was damaged and I requested for the refund.
According to indiatimes policy, I had to send back the damaged product on my cost. In lieu of courier charges, I was supposed to redeem a maximum of rs. 250 in the form of gift coupon which has to be again used in purchasing another product on indiatimes.

Fortunately, I got the money back for the product on 25th March. I'm still waiting for courier charges(rs 148). It's been almost 1 month and each time I try to contact the customer care of indiatimes I'm being told to wait for 24-48 hours.