[Resolved]  Indiatimes Shopping — Order not dispatch and no refund

Address:

Rajkot, Gujarat

Dear Sir,

I order two item from your indiatimes shopping online sites on 31st of march.
Till today I have not received any item or any information regarding the dispatch confirmation.
I had talk to customer service 4 times.

At first time person who taking my call told me that the ordered items are not stock you have to wait for 4 more days.
At second times person who taking my call told me that we have one item in stock but second item is not in stock.
also told me that instead of second item as mention in ordered we can provide you same item but different company. I said no.
At third times I got response that your ordered is already dispatch with AWN no ARAMEX Express AWB No.:[protected]

After two days I tried to check status of dispatch but it is not valid AWB no as per aramex website.

I called up 4th time to customer care and Now person who is attend me told me that. Item is not dispatch and you have two option either you continue with the current order but it again required 10 days or you can cancel it and get back your refund. But refund process required 10 days.

I am very unhappy the kind of communication and misinformation provided by your company.
This is the first time in my online shopping experience that refund required 10 working days.
I think you degrade the reputation of Indiatimes company.
I am sorry to say but If nothing will happen then I have no choice other then consumer complain.

Please do the needful.

Regards,

Jayesh Bhalodia
S.N.Kansagra School,
+91 [protected]