Indiatimes Shopping — Received wrong product, they are not responding at all

Address:Hyderabad, Andhra Pradesh

Order ID : [protected]
Case Id. 402337 - I have already registered a case with indiatimes shopping but no use.
Wrong Product received. I want return and cancel my order.
Ordered product:
Chicco Baby Sleep(http://shopping.indiatimes.com/baby-toys/baby-accessories/chicco-baby-sleep/40163/p_B758805)
Received product:
Chicco Anti Suffocation Pillow For Cot(http://shopping.indiatimes.com/baby-toys/beds-cradles/chicco-anti-suffocation-pillow-for-cot/10600/p_B758873)
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Comments

Dear Customer,

Hello from Indiatimes Shopping.

We sincerely apologize for the inconvenience. Your complaint has been registered with our Customer Help Desk and we promise to resolve this issue as soon as possible. Kindly wait for a call from our team informing you the status of your complaint.

Thanks,

Indiatimes Shopping
Dear Sir,


Your refund has been processed from our end on 17th November, 2012. We apologize once again for the unpleasant experience. We look forward to have you shopping with us again.

Thanks,

Indiatimes Shopping

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