Indigo Cancellation rules:
Once a booking is made, the basic fare and all IndiGo surcharges paid are refundable, subject to change or cancellation rules. If you do not check in for a flight at least 45 minutes prior to its scheduled departure time, you will forfeit this total amount. You are, however, entitled to a refund of the Government of India PSF amount and the UDF if applicable.
However, IndiGo allows cancellations or changes to be made subject to the following:
•Changes/Cancellations to booking must be made at least two hours prior to scheduled departure time in the booking.
•IndiGo charges a fee of Rs. 750 per passenger per sector for making changes/cancellations. This fee will be deducted from the total clubbed amount of the basic fare and IndiGo surcharges, and the remainder is refundable to you (in the case of cancellation) or is applied to your changed booking (in the case of a change).
•IndiGo does not allow name changes to a booking already made.
In the case of changes to a booking already made, the residual amount (i.e., after the deduction of the Rs 750 per passenger per sector fee mentioned above) will be applied to the changed itinerary. Changes to the itinerary will be made at prevailing prices at the time of the change. If the residual amount is less than the price of the changed itinerary, the customer will be required to pay the difference.
In the case of a changed itinerary where the residual amount is greater than the price of the new itinerary, or in the case of a cancellation of a booking already made, a Customer will receive the balance amount (i.e., after the deduction of the Rs 750 per passenger per sector fee mentioned above and the cost of the new itinerary, if applicable)as a refund or, at the option of the Customer, credit in the Customer's name, which can be used for future travel on IndiGo for up to "one year" from the date of the cancellation.
In case the customer desires, refunds against the residual value after deduction of the applicable fee, will be made available as per the following:
•For bookings made through credit cards, the refund will be processed back to the credit card.
•For bookings made through travel agents or online travel portals, the refund may be claimed from the respective travel agents/ portals.
•For bookings made by cash at the airport, the refund will be processed at the respective airport.
Please note that IndiGo bookings are not transferable. If someone other than the customer entitled to be carried thereunder attempts to travel, or to obtain a credit or a refund in connection therewith, IndiGo shall not be liable to the customer so entitled if in good faith it provides carriage or makes a refund to the said person.