[Resolved] Indigo Airlines — misbehaviour | |
This is the laid back attitude and misbhehaviour by your staff at lucknow airport,i had a flight for lko to mumbai on 3rd of october flight no.6e341 the flight time was 13.00 , and i reaached there at 12.31 (at your counter)exact and on my way to airport i phoned them and informed them to ,pls do a telephonic check inn and they said its fine and when my wife (ragini)went inside the airport at your counter they said boarding is closed ,what is this how can you say that she had a connecting flight from mumbai ,which she missed at unfortunetly wasnt able to meet her old parents after 3 yrs and this made her faint and no body from indigo staff had courtesy to help ,inspite the way they were talking to the customers that is not acceptable at all,i will take issue to the consumer court and will send a letter to aviation ministery ,what kind of mental harresent and depression my wife faced after this whole episode ,and believe me i will esclate this to the higher ups of indigo till MD&chairman ,that this kind of attitude is been given to the customers by private airline like indigo and i will write a blog on consumer site and let make people aware what indigo is doing ,its better to travel by train but not by indigo ,and provide me the email of md and chairman else i will have to go to the honrable court for this .you cant even imagine the pain of my wife ,what she is going through but i wont let this happen to any other customer.i am sending mails but no one is responding ,is this ia the way you treat your custmers.my mobile no is [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
I have a 19 year old daughter who is a student and her adhar card as well as voter card are yet to come.Since she had to produce a photo identity proof so she called up my city airport (kolkata) and they gave her a indigo helpline no to speak regarding it. When she called up the no [protected] and started telling her problem they replied her "madam this is the indigo dispatch number" and when she said in reply that fine can you give me a helpline number regarding my photo identity problem that man rudely kept on saying the same lines and kept her phone. As a consumer I feel I have full right to be entitled to every information I require and it was the airport authority who gave her this number so even if she had dialled a wrong number then being part of the same company they could have easily given her the correct one instead of misbehaving. The staff of indigo must know how to behave with their consumers or customers especially with a girl of my daughter`s age who never had any flight travel experience before so called up to enquire about it or any other women in my daughter`s place. I am so disappointed that I am expressing my complaint in this letter. I REQUEST YOU PLEASE IF NEXT TIME ANYONE MISTAKENLY DIALLS A WRONG NUMBER OF THIS COMPANY THEN CORRECT HIM OR HER INSTEAD OF BEHAVING OFFENSELY.
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I was trying to a flight Today as i got a msg from indigo (offer of 806) as per t and c but not able to book a flight, then i called to customer care and ask about that but she is denying. We don't have any offer, and we don't about 806 inr flight offer .She talked rudely.
Then why are you making us fool.
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