The Managing Director.
Subject : Mental Harrasment and torture caused to me.
Reference : Booking reference K53 PLA, for Indigo flights on Dt. 26/ 27 May-2010,
in R/o Shri. Pawan Nemade
Being aggrieved and deeply pained with un-human and in-descent attitude of INDIGO staffer namely Ms. RENNY, at Vadodara Airport, resulting considerable financial losses besides mental agony, I would like to bring to your notice, the unpleasant instance of 26th May, 2010.
I had purchased confirmed Tickets having Booking reference No. K53PLA for air-journey on 26th May, 2010 from Vadodara to Mumbai by Flight No. 6E 210 and from Mumbai to Nagpur (connecting on same day), Flight No. 6E 403 and total fare for both flights amounting to Rs. 5058 was paid. The commencement of Flight No. 6E 210 scheduled for 26th May at 12.00 Hours was delayed for some reasons by about 2 hours. When I personally visited Airport Counter and enquired, the staff straight away asked me to cancel Ticket for Mumbai Nagpur flight, as it would not be possible for me to catch the connecting Mumbai-Nagpur flight due to delayed arrival of Vadodara-Mumbai flight at Mumbai. I insisted to arrange some other connection from Mumbai to Nagpur, as I had to reach Nagpur anyhow on the same day, to attend the funeral of my grandfather at Nagpur. I proposed 3 options, as under:
1. To cancel both the tickets and give me Full Refund.
2. To accommodate me in the late evening flight on same day from Mumbai to Nagpur.
3. Or Lastly, to postpone the entire journey for next day ( i.e. 27th May)
The first option, was straightly refused, for second, I was given some flimsy excuses., while for third option, The staff insisted me to pay an extra amount of Rs. 3249.00 for no fault of mine. The earlier Tickets had cost me Rs. 5058.00 for total journey ( from Vadodara to Nagpur via Mumbai ), but the subsequent journey on 27th May, cost me Rs. 8307.00, in which case, I spent Rs. 3249.00 extra, for no fault on my part.
Similarly, I was compelled to stay at Vadodara on 26th May, 2010 because of postponement of Air Tickets for 27th May, resulting in unfructuous expenditure of Rs. 3, 000.00, for stay at Vadodara, besides the fact that I could not attend the funeral of my Grandfather.
On 27th May, when I approached your counter at Vadodara airport, for Boarding passes and requested to issue Boarding passes for both the flights together, (which I always do), the staff straightly denied and insisted me to collect the boarding pass for second flight at Mumbai itself, for which I had to again take pain to move here and there at Mumbai airport, when I was alone and already mentally harassed and tortured by INDIGO staff and disturbed due to the unhappy incident at my home.
I would further like to invite your attention on Indigo’s Itinerary read with Terms and conditions, In the eventuality of flight delays and cancellations, in my instance case, I had travelled by INDIGO flight on next day for my entire journey from Vadodara to Nagpur and not by any other air-line, therefore, there was no reason to charge me Rs. 3249.00 extra for postponing the date of journey to next day. Further it was also obligatory for INDIGO, which is airline of Repute to arrange my stay / Lodging/ Boarding at Vadodara as is being done by other Air-lines. But Indigo did not arrange it. Hope you will understand the issue in its right spirit.
I request you please take suitable action in the matter and arrange refund to me as under:
1) Rs. 3, 249.00 (charged extra wrongfully )
2) About Rs. 4, 000.00 towards Food Travel and Stay allowance at Vadodara and
3) Letter of regret from your side to compensate for the Financial / Mental / Physical agony.
Here, it may also be noted that on the said day, there was a strike by the staff of Air-India and probably to show Indirect support to the strike, your staff (or organization) tried to take passenger to task.
I, further like to bring to your notice, that in case of no satisfactory action from your side, I may be forced to approach Hon. Minister for Civil Aviation Mr. Praful Patel as well as to bring the instance to notice of Press and other air-lines also
Expecting suitable action and a line of reply from your side,
(Pawan Suhas Nemade)
38, Ravindra Nagar,
NAGPUR. 440 022.